The Service Cancellation Letter To Customer is a crucial document used when a service provider needs to formally terminate services to their customers in Singapore. It must comply with Singapore's consumer protection laws, including the Consumer Protection (Fair Trading) Act and Personal Data Protection Act. This document is essential for maintaining clear communication with customers and protecting both parties' interests during service termination. It typically includes cancellation details, effective dates, outstanding payment information, and any necessary instructions for service conclusion. The letter serves as both a legal record and a professional courtesy, ensuring transparent communication during the service termination process.
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1. Customer Details: Full name, account number, and contact information of the customer
2. Service Identification: Clear identification of the service being cancelled
3. Cancellation Statement: Clear and unambiguous statement of service cancellation
4. Effective Date: Specific date when the service will be terminated
5. Reference to Original Agreement: Reference to the original service agreement and relevant termination clauses
1. Outstanding Payments: Details of any pending payments, include when there are unpaid balances
2. Refund Information: Details about any refunds due, include when prepaid services are being cancelled
3. Data Handling Notice: Information about handling of customer data, include when personal data was collected
4. Equipment Return: Instructions for returning equipment, include when physical equipment was provided
1. Final Bill Statement: Detailed breakdown of final charges or credits
2. Return Instructions: Detailed instructions for returning any equipment or materials
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