The White Label SaaS Agreement Template is designed for businesses operating in Singapore seeking to establish a legal framework for white-labeling software solutions. This agreement is essential when a SaaS provider wishes to allow another company to rebrand and resell their solution under their own brand. It addresses key considerations under Singapore law, including PDPA compliance, intellectual property rights, service level commitments, and data security requirements. The agreement is particularly relevant in today's digital economy where white-labeling has become a common business model for software distribution.
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1. Parties: Identification of the service provider and client, including registered addresses and company details
2. Background: Context of the agreement and brief description of the SaaS service to be white labeled
3. Definitions: Key terms used tHRoughout the agreement including technical terminology
4. License Grant: Scope of white label rights and usage permissions
5. Service Description: Detailed description of the SaaS services provided
6. Fees and Payment: Payment terms, pricing structure, and billing arrangements
7. Service Levels: Performance standards, availability commitments, and support services
8. Data Protection: PDPA compliance and data handling requirements
9. Intellectual Property Rights: Ownership and usage rights of IP
10. Confidentiality: Protection of confidential information
11. Term and Termination: Duration and termination provisions
1. Change Control: Process for managing changes to services - used for complex implementations requiring formal change management
2. Professional Services: Additional implementation or consulting services - used when additional services beyond standard SaaS are provided
3. Disaster Recovery: Business continuity and disaster recovery procedures - used for critical systems or when required by regulations
4. Security Requirements: Specific security standards and certifications - used for handling sensitive data or compliance requirements
1. Service Level Agreement: Detailed service levels, metrics, and remedies
2. Technical Specifications: Detailed technical requirements and system specifications
3. Pricing Schedule: Detailed pricing structure and payment terms
4. Support Services: Support level definitions and procedures
5. Data Processing Agreement: Detailed data handling and protection requirements
6. Branding Guidelines: Requirements for white labeling and brand usage
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