A Complaint About Damaged Goods is a crucial document used when receiving products that are damaged, defective, or not meeting the specified conditions of sale. This document is particularly relevant in the United States, where it must comply with both federal regulations (such as the UCC and Magnuson-Moss Warranty Act) and state-specific consumer protection laws. It should be filed promptly upon discovery of damage and include detailed documentation of the damage, circumstances, and requested remedy. The complaint serves as both a formal notification to the vendor/supplier and a potential foundation for legal action if the matter remains unresolved.
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1. Sender Information: Complete contact details of the complainant including name, address, phone, email
2. Recipient Information: Complete details of the vendor/supplier/carrier including company name, address, department
3. Product Details: Specific information about the damaged goods including order numbers, purchase date, delivery date, product description
4. Damage Description: Detailed explanation of the damage discovered, including when and how it was discovered
5. Timeline of Events: Chronological sequence of purchase, delivery, damage discovery, and any subsequent actions taken
6. Requested Resolution: Clear statement of the specific remedy being sought (replacement, refund, compensation)
1. Warranty Information: Details of applicable warranties, to be included when warranty coverage is relevant to the complaint
2. Previous Communications: Summary of prior contact attempts with the vendor, to be included when this is a follow-up complaint
3. Legal Citations: References to relevant laws and regulations, to be included when escalating the complaint or emphasizing legal rights
1. Photographs of Damage: Visual evidence documenting the condition of the damaged goods
2. Purchase Documentation: Copies of receipts, order confirmations, and delivery notes
3. Inspection Reports: Any third-party assessments or professional evaluations of the damage
4. Communications Log: Copies of all previous correspondence regarding the issue, including emails, letters, and call logs
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