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1. Parties: Identification of the RPO service provider and the client company, including registered addresses and company details
2. Background: Context of the agreement, including the client's recruitment needs and the RPO provider's expertise
3. Definitions: Detailed definitions of key terms used throughout the agreement, including technical recruitment terms and SLA metrics
4. Scope of Services: Detailed description of recruitment services to be provided, including geographical coverage and position types
5. Service Level Requirements: Specific performance metrics, KPIs, and minimum service levels the RPO provider must maintain
6. Responsibilities and Obligations: Detailed obligations of both parties, including client's responsibilities in providing necessary information and access
7. Compliance and Regulatory Requirements: Obligations regarding employment laws, data protection, and other regulatory requirements
8. Term and Termination: Duration of the agreement, renewal terms, and conditions for termination
9. Fees and Payment Terms: Pricing structure, payment schedule, and related financial terms
10. Confidentiality: Protection of confidential information exchanged during the recruitment process
11. Data Protection and Privacy: Handling of candidate data and compliance with privacy laws
12. Intellectual Property: Ownership and usage rights of recruitment materials and proprietary tools
13. Dispute Resolution: Process for resolving disagreements and applicable jurisdiction
14. General Provisions: Standard legal clauses including force majeure, notices, and amendment procedures
1. Technology and Systems Access: Required when the RPO provider will use or integrate with client's recruitment systems
2. International Recruitment: Include when services cover multiple countries or international recruitment
3. Volume Commitments: Include when there are minimum recruitment volume guarantees or tiered pricing based on volume
4. Transition Services: Required when transitioning from internal recruitment or another provider
5. Diversity and Inclusion Requirements: Include specific D&I targets and reporting requirements if part of the service scope
6. Background Check Requirements: Include when the RPO provider is responsible for conducting background checks
7. Training and Knowledge Transfer: Include when the RPO provider must provide training to client's staff
8. Business Continuity: Include detailed disaster recovery and business continuity requirements for critical recruitment processes
1. Schedule A - Service Description: Detailed breakdown of all recruitment services, processes, and methodologies
2. Schedule B - Service Levels and KPIs: Comprehensive list of performance metrics, measurement methods, and reporting requirements
3. Schedule C - Pricing and Fee Structure: Detailed pricing models, fee calculations, and payment terms
4. Schedule D - Implementation Plan: Timeline and milestones for service implementation or transition
5. Schedule E - Data Processing Requirements: Specific requirements for handling candidate and employee data
6. Schedule F - Reports and Documentation: Templates and specifications for required reports and documentation
7. Appendix 1 - Technology Requirements: Technical specifications for systems integration and access
8. Appendix 2 - Compliance Checklist: Detailed compliance requirements and verification procedures
9. Appendix 3 - Contact Matrix: Key contacts and escalation procedures for both parties
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