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The Informal Complaint Letter is a crucial document used in the United Arab Emirates when consumers need to address issues with products, services, or business practices. It serves as an initial communication tool before escalating to formal legal proceedings, aligned with UAE Federal Law No. 24 of 2006 (Consumer Protection Law) and related regulations. The document typically includes detailed information about the complaint, supporting evidence, and desired resolution while maintaining respect for local business customs. An Informal Complaint Letter should be used when initial verbal or informal communications have not resolved the issue, but before pursuing formal legal channels. It's particularly relevant in the UAE market where documentation of grievances is important for consumer protection purposes, while maintaining professional relationships is highly valued.

1. Sender's Details: Full name, address, and contact information of the complainant

2. Date: Current date in the appropriate format

3. Recipient's Details: Name, title, company/organization name, and address of the recipient

4. Subject Line: Clear, concise description of the complaint topic

5. Greeting: Appropriate salutation considering UAE business culture

6. Introduction: Brief introduction identifying yourself and your relationship with the company/service

7. Complaint Details: Clear description of the issue, including relevant dates, transaction numbers, and specific problems

8. Impact Statement: Explanation of how the issue has affected you

9. Previous Communication: Summary of any previous attempts to resolve the issue

10. Requested Resolution: Clear statement of what action you would like taken to resolve the issue

11. Closing: Professional closing statement with expectation for response

12. Signature: Your full name and signature