This SaaS Software License Agreement template is designed for use in the United Arab Emirates, providing a comprehensive framework for cloud-based software licensing and service delivery. It addresses key requirements under UAE federal laws, including Federal Law No. 1 of 2006 on Electronic Commerce and Transactions and Federal Decree Law No. 45 of 2021 on Data Protection. The document is essential when establishing a legal relationship between software providers and customers for cloud-based services, covering aspects such as service levels, data protection, security measures, and compliance requirements. It includes specific provisions for UAE data residency, electronic transactions, and cybersecurity regulations, while ensuring alignment with Islamic law principles. The agreement is structured to protect both parties' interests while maintaining compliance with UAE's technological and commercial regulations.
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1. Parties: Identification of the contracting parties including full legal names, registration details, and UAE addresses
2. Background: Context of the agreement and brief description of the SaaS solution
3. Definitions: Detailed definitions of terms used throughout the agreement, including Arabic translations of key terms as required under UAE law
4. License Grant: Scope of software license, access rights, and usage limitations
5. Service Levels: Performance standards, availability commitments, and service quality metrics
6. Fees and Payment: Pricing, payment terms, and invoicing procedures in compliance with UAE financial regulations
7. Data Protection and Security: Data handling obligations, security measures, and compliance with UAE data protection laws
8. Intellectual Property Rights: IP ownership, protection, and licensing terms
9. Confidentiality: Protection of confidential information and trade secrets
10. Term and Termination: Duration, renewal terms, and termination rights
11. Warranties and Disclaimers: Service warranties and limitations aligned with UAE consumer protection laws
12. Limitation of Liability: Liability caps and exclusions permitted under UAE law
13. Governing Law and Jurisdiction: UAE law application and dispute resolution procedures
14. General Provisions: Standard boilerplate clauses adapted for UAE requirements
1. Professional Services: Include when additional implementation or consulting services are provided
2. Disaster Recovery: Include for critical systems or when required by UAE cybersecurity regulations
3. Third-Party Integrations: Include when the software interfaces with other systems or services
4. Free Zone Specific Terms: Include when operating within UAE free zones like DIFC or ADGM
5. Healthcare Data Compliance: Include when processing healthcare-related data under UAE healthcare IT laws
6. Government Entity Terms: Include when contracting with UAE government entities
7. Islamic Finance Compliance: Include when the software handles Islamic banking or finance functions
8. Export Control: Include when software is subject to UAE export control regulations
1. Service Description: Detailed description of the SaaS solution and its functionality
2. Service Level Agreement: Detailed performance metrics, monitoring, and remedies
3. Security Requirements: Specific security standards and protocols required under UAE law
4. Fee Schedule: Detailed pricing, payment terms, and calculation methods
5. Data Processing Agreement: Detailed data handling procedures and compliance requirements
6. Technical Support Services: Support levels, response times, and escalation procedures
7. Acceptable Use Policy: Rules and restrictions for software use compliant with UAE regulations
8. Business Continuity Plan: Disaster recovery and business continuity procedures
Authors
Relevant legal definitions
Clauses
Relevant Industries
Technology
Financial Services
Healthcare
Retail
Education
Government
Manufacturing
Professional Services
Telecommunications
Real Estate
Construction
Hospitality
E-commerce
Media and Entertainment
Relevant Teams
Legal
Information Technology
Procurement
Information Security
Compliance
Software Development
Cloud Operations
Contract Management
Data Protection
Risk Management
Business Development
Technical Support
Solutions Architecture
Customer Success
Finance
Relevant Roles
Chief Technology Officer
Legal Counsel
IT Director
Procurement Manager
Information Security Officer
Compliance Officer
Software Development Manager
Cloud Infrastructure Manager
Contract Manager
Data Protection Officer
Operations Director
Business Development Manager
Risk Manager
Technical Account Manager
Chief Information Officer
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