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1. Parties: Identification of the service provider and service recipient, including full legal names, license/registration numbers, and addresses as per UAE requirements
2. Background: Context of the agreement, brief description of the parties' business activities, and purpose of the service arrangement
3. Definitions: Defined terms used throughout the agreement, including service-specific terminology
4. Scope of Services: Detailed description of services to be provided, including specific deliverables and performance standards
5. Term and Duration: Period of the agreement, including start date, end date, and renewal provisions
6. Fees and Payment Terms: Service fees, payment schedule, invoicing requirements, and VAT provisions as per UAE law
7. Service Provider's Obligations: Key responsibilities and commitments of the service provider
8. Client's Obligations: Key responsibilities and commitments of the client
9. Confidentiality: Provisions for protecting confidential information and trade secrets
10. Intellectual Property Rights: Ownership and usage rights of pre-existing and created IP
11. Liability and Indemnification: Limitation of liability and indemnification provisions compliant with UAE law
12. Termination: Grounds for termination, notice requirements, and consequences of termination
13. Governing Law and Jurisdiction: Specification of UAE law as governing law and jurisdiction for disputes
14. General Provisions: Standard boilerplate clauses including notices, amendment process, and severability
1. Force Majeure: Include when services might be affected by events beyond parties' control, particularly relevant in long-term service arrangements
2. Non-Competition: Include when service provider will have access to sensitive business information or client relationships
3. Data Protection: Include when services involve processing personal data or compliance with data protection regulations
4. Insurance: Include when services involve physical presence at client sites or high-risk activities
5. Service Levels: Include when specific performance metrics and standards need to be maintained
6. Subcontracting: Include when service provider may need to engage subcontractors
7. Change Control: Include for complex services where scope or specifications might need adjustment
8. Anti-Corruption: Include for compliance with UAE anti-bribery laws, especially in government-related services
9. Exit Assistance: Include when transition support might be needed at contract end
1. Schedule 1 - Service Description: Detailed technical specifications and scope of services
2. Schedule 2 - Fee Schedule: Detailed breakdown of fees, rates, and payment terms
3. Schedule 3 - Service Levels: Performance metrics, KPIs, and measurement methodology
4. Schedule 4 - Contact Details: Key personnel and authorized representatives from both parties
5. Schedule 5 - Required Insurance: Insurance types and coverage levels required
6. Schedule 6 - Form of Change Order: Template for documenting agreed changes to services
7. Appendix A - Data Processing Terms: Specific terms for handling personal or sensitive data
8. Appendix B - Security Requirements: IT security and data protection requirements
Information Technology
Professional Services
Management Consulting
Facilities Management
Healthcare
Education
Real Estate
Financial Services
Construction
Engineering
Marketing and Advertising
Telecommunications
Hospitality
Energy
Transportation and Logistics
Legal
Operations
Procurement
Business Development
Finance
Compliance
Risk Management
Commercial
Project Management
Service Delivery
Administrative
Executive Leadership
Legal Counsel
Contract Manager
Business Development Manager
Operations Director
Chief Executive Officer
Chief Operating Officer
Procurement Manager
Project Manager
Commercial Director
Risk Manager
Compliance Officer
Finance Director
General Manager
Department Head
Service Delivery Manager
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