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Service Agreement for United Arab Emirates

Service Agreement Template for United Arab Emirates

A comprehensive legal document governed by UAE law that establishes the terms and conditions under which one party (the Service Provider) agrees to provide specific services to another party (the Service Recipient). The agreement is structured to comply with UAE Federal Laws, including the Civil Code and Commercial Transactions Law, and addresses key aspects such as service scope, payment terms, performance standards, and liability provisions. It includes specific provisions required under UAE law while maintaining international best practices in service delivery and contract management.

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What is a Service Agreement?

The Service Agreement template is designed for use in the United Arab Emirates, incorporating requirements from UAE Federal Laws while following international commercial practices. This document is essential for businesses providing or receiving services in the UAE market, whether they are local entities or foreign companies operating in the region. The agreement covers crucial elements such as service scope, performance metrics, payment terms, and compliance requirements, while addressing UAE-specific considerations such as local sponsorship requirements for foreign entities and VAT implications. It's particularly valuable for businesses establishing long-term service relationships and needs to be customized based on the specific service type, industry requirements, and parties involved.

What sections should be included in a Service Agreement?

1. Parties: Identification of the service provider and service recipient, including full legal names, license/registration numbers, and addresses as per UAE requirements

2. Background: Context of the agreement, brief description of the parties' business activities, and purpose of the service arrangement

3. Definitions: Defined terms used throughout the agreement, including service-specific terminology

4. Scope of Services: Detailed description of services to be provided, including specific deliverables and performance standards

5. Term and Duration: Period of the agreement, including start date, end date, and renewal provisions

6. Fees and Payment Terms: Service fees, payment schedule, invoicing requirements, and VAT provisions as per UAE law

7. Service Provider's Obligations: Key responsibilities and commitments of the service provider

8. Client's Obligations: Key responsibilities and commitments of the client

9. Confidentiality: Provisions for protecting confidential information and trade secrets

10. Intellectual Property Rights: Ownership and usage rights of pre-existing and created IP

11. Liability and Indemnification: Limitation of liability and indemnification provisions compliant with UAE law

12. Termination: Grounds for termination, notice requirements, and consequences of termination

13. Governing Law and Jurisdiction: Specification of UAE law as governing law and jurisdiction for disputes

14. General Provisions: Standard boilerplate clauses including notices, amendment process, and severability

What sections are optional to include in a Service Agreement?

1. Force Majeure: Include when services might be affected by events beyond parties' control, particularly relevant in long-term service arrangements

2. Non-Competition: Include when service provider will have access to sensitive business information or client relationships

3. Data Protection: Include when services involve processing personal data or compliance with data protection regulations

4. Insurance: Include when services involve physical presence at client sites or high-risk activities

5. Service Levels: Include when specific performance metrics and standards need to be maintained

6. Subcontracting: Include when service provider may need to engage subcontractors

7. Change Control: Include for complex services where scope or specifications might need adjustment

8. Anti-Corruption: Include for compliance with UAE anti-bribery laws, especially in government-related services

9. Exit Assistance: Include when transition support might be needed at contract end

What schedules should be included in a Service Agreement?

1. Schedule 1 - Service Description: Detailed technical specifications and scope of services

2. Schedule 2 - Fee Schedule: Detailed breakdown of fees, rates, and payment terms

3. Schedule 3 - Service Levels: Performance metrics, KPIs, and measurement methodology

4. Schedule 4 - Contact Details: Key personnel and authorized representatives from both parties

5. Schedule 5 - Required Insurance: Insurance types and coverage levels required

6. Schedule 6 - Form of Change Order: Template for documenting agreed changes to services

7. Appendix A - Data Processing Terms: Specific terms for handling personal or sensitive data

8. Appendix B - Security Requirements: IT security and data protection requirements

Authors

Alex Denne

Head of Growth (Open Source Law) @ Genie AI | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Publisher

Genie AI

Document Type

Agreement Contract

Cost

Free to use
Relevant legal definitions





























Clauses



































Relevant Industries

Information Technology

Professional Services

Management Consulting

Facilities Management

Healthcare

Education

Real Estate

Financial Services

Construction

Engineering

Marketing and Advertising

Telecommunications

Hospitality

Energy

Transportation and Logistics

Relevant Teams

Legal

Operations

Procurement

Business Development

Finance

Compliance

Risk Management

Commercial

Project Management

Service Delivery

Administrative

Executive Leadership

Relevant Roles

Legal Counsel

Contract Manager

Business Development Manager

Operations Director

Chief Executive Officer

Chief Operating Officer

Procurement Manager

Project Manager

Commercial Director

Risk Manager

Compliance Officer

Finance Director

General Manager

Department Head

Service Delivery Manager

Industries







Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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