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1. Business Continuity: Required if services are business-critical, covering disaster recovery and continuity arrangements

2. Security Requirements: Include if handling sensitive data or requiring specific security protocols

3. Compliance Requirements: Add if industry-specific regulations apply (e.g., financial services, healthcare)

4. Third Party Providers: Include if subcontractors or third-party services are involved in service delivery

5. Data Management: Required if significant data handling is involved, covering data protection and privacy

6. Training and Support: Include if service requires specific training or ongoing support arrangements

7. Innovation and Continuous Improvement: Optional section for long-term agreements requiring service evolution

1. Schedule 1 - Service Specifications: Detailed technical specifications of services and delivery methods

2. Schedule 2 - Service Level Targets: Specific metrics, thresholds, and measurement criteria for daily performance

3. Schedule 3 - Fee Schedule: Pricing, payment terms, and service credit calculations

4. Schedule 4 - Operational Procedures: Day-to-day operational procedures, contacts, and escalation paths

5. Schedule 5 - Report Templates: Standard formats for daily reporting and performance measurement

6. Schedule 6 - Technical Requirements: Technical specifications, system requirements, and integration details

7. Appendix A - Incident Categories: Classification of incidents and corresponding response requirements

8. Appendix B - Contact Details: Key personnel and contact information for both parties