The Introduction Agency Agreement is essential for businesses providing matchmaking or introduction services in Canada. This document is used when establishing a formal relationship between an introduction agency and individuals seeking matchmaking services. It should be implemented at the start of any new client relationship and must comply with Canadian federal and provincial regulations, including PIPEDA for privacy protection and provincial consumer protection laws. The agreement covers crucial aspects such as service scope, confidentiality, fee structures, and client rights, while incorporating mandatory cooling-off periods and cancellation rights. It's particularly important for protecting both the agency and client interests in the sensitive area of personal matchmaking services, where handling of personal information and service expectations must be clearly defined.
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1. Parties: Identification of the Introduction Agency and the Client
2. Background: Context of the agreement and brief description of the agency's services
3. Definitions: Key terms used throughout the agreement
4. Services: Detailed description of matchmaking services to be provided
5. Client Profile and Requirements: Client's personal information, preferences, and matching criteria
6. Privacy and Confidentiality: Terms regarding handling of personal information and confidentiality obligations
7. Fees and Payment Terms: Service fees, payment schedule, and refund policies
8. Duration and Termination: Term of agreement, renewal terms, and termination conditions
9. Agency Obligations: Agency's commitments, responsibilities, and service standards
10. Client Obligations: Client's responsibilities, conduct requirements, and cooperation obligations
11. Disclaimers and Limitations: Limits on agency's liability and service guarantees
12. General Terms: Standard contract provisions including governing law, notices, and entire agreement
1. Online Services: Terms specific to digital platform usage, if the agency provides online services
2. Background Checks: Terms regarding verification services if the agency conducts background checks
3. Events and Activities: Terms for social events or group activities if offered by the agency
4. International Services: Additional terms for international matchmaking services if applicable
5. Successful Match Guarantee: Terms of any guarantees or warranties offered by the agency
6. Photography Services: Terms for profile photography services if offered
7. Coaching Services: Terms for dating coaching or personal development services if offered
1. Schedule A - Service Packages: Detailed description of different service levels and their inclusions
2. Schedule B - Fee Schedule: Comprehensive breakdown of all fees and payment terms
3. Schedule C - Client Information Form: Standard form for collecting client information and preferences
4. Schedule D - Privacy Policy: Detailed privacy policy and data handling procedures
5. Schedule E - Code of Conduct: Rules and guidelines for client behavior and interaction
6. Appendix 1 - Cancellation Form: Standard form for service cancellation
7. Appendix 2 - Complaint Procedure: Process for handling disputes and complaints
Authors
Relevant legal definitions
Clauses
Relevant Industries
Professional Services
Dating and Matchmaking
Personal Services
Entertainment
Social Services
Lifestyle Services
Consulting Services
Digital Services
Relevant Teams
Legal
Compliance
Client Relations
Operations
Customer Service
Business Development
Administration
Risk Management
Privacy and Data Protection
Contract Management
Relevant Roles
Matchmaking Consultant
Agency Owner
Client Relations Manager
Compliance Officer
Legal Counsel
Business Development Manager
Service Coordinator
Contract Administrator
Privacy Officer
Customer Service Manager
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