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1. Sender Information: Full name, position, department, employee ID, and contact details of the complainant
2. Recipient Information: Name, title, and department of the person or body receiving the complaint (e.g., HR Manager, Works Council, supervisor)
3. Date: Current date of the letter
4. Subject Line: Clear indication that this is a formal complaint with brief reference to the issue
5. Incident Details: Specific description of the complaint including dates, times, locations, and parties involved
6. Previous Actions Taken: Documentation of any informal attempts to resolve the issue
7. Legal Basis: Reference to relevant laws, regulations, or company policies that have been violated
8. Requested Resolution: Clear statement of the desired outcome or solution
9. Closing: Professional closing statement with signature
1. Witness Information: Include when there are witnesses to the incident(s) being reported
2. Health Impact Statement: Include when the complaint involves health and safety issues or psychological impact
3. Timeline of Events: Include for complex complaints involving multiple incidents or extended periods
4. Union Representative Reference: Include when a union is involved or union rights are relevant
5. Confidentiality Statement: Include when the matter is particularly sensitive or involves personal information of others
1. Evidence Documentation: Copies of relevant emails, messages, photos, or other documentary evidence
2. Medical Records: If the complaint involves health issues or injuries (where applicable)
3. Previous Correspondence: Copies of previous communications about the issue
4. Witness Statements: Written statements from witnesses (if applicable)
5. Company Policy Documents: Relevant sections of employee handbook or company policies being referenced
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