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The Letter of Discontent (Beschwerdebrief) is a crucial business document in German legal practice, serving as a formal means of expressing serious dissatisfaction with business relationships, products, or services. It is typically used when informal communication attempts have failed to resolve issues and before initiating legal proceedings. The document must comply with German civil law requirements (particularly §§ 241 and 242 BGB) and maintain professional standards while clearly articulating specific grievances. A Letter of Discontent should include detailed documentation of issues, impact assessment, previous communication attempts, and specific demands for resolution. It serves as an important paper trail for potential future legal proceedings and demonstrates good faith attempts at resolution.

1. Sender Details: Full name, address, and contact information of the sending party

2. Recipient Details: Full name, title, organization, and address of the recipient

3. Date and Reference: Current date and any relevant reference numbers or identifiers

4. Subject Line: Clear, specific subject indicating the nature of discontent

5. Context: Brief background explaining the business relationship or situation

6. Issue Description: Detailed, factual description of the specific issues causing discontent

7. Impact Statement: Clear explanation of how the issue affects the sender

8. Previous Communications: Reference to any previous attempts to resolve the issue

9. Desired Resolution: Clear statement of expected actions or remedies

10. Closing: Professional closing statement with deadline for response if applicable

11. Signature: Formal signature block with sender's name and title