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1. Previous Correspondence: Include if there have been prior communications about this incident

2. Additional Expenses: Detail any additional costs incurred due to the delay (taxi, hotel, etc.)

3. Multiple Incidents: Include if complaining about a pattern of delays or multiple incidents

4. Special Circumstances: Any special conditions such as reduced mobility, traveling with children, or business commitments affected

5. Alternative Transport: Description of alternative transport arrangements made or offered by the railway company

1. Ticket Copy: Copy of the original train ticket or booking confirmation

2. Delay Verification: Any official documentation or screenshots showing the actual delay

3. Expense Receipts: Copies of receipts for any additional expenses claimed

4. Previous Communications: Copies of any previous correspondence with the railway company

5. Witness Statements: Any supporting statements from other passengers or staff, if relevant