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Cancellation Request Letter for the United Kingdom

Cancellation Request Letter Template for England and Wales

A Cancellation Request Letter Template is a formal document used in England and Wales to terminate a service, subscription, or contract. It follows the requirements set out in the Consumer Rights Act 2015 and related consumer protection legislation, ensuring that the cancellation request is properly documented and legally compliant. The template provides a structured format for communicating cancellation intentions, including necessary customer details, account information, and specific cancellation requirements as mandated by English and Welsh law.

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Cancellation Request Letter

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What is a Cancellation Request Letter?

The Cancellation Request Letter Template is designed for use in England and Wales when individuals or businesses need to formally terminate services or contracts. It incorporates essential elements required by consumer protection legislation, including the Consumer Rights Act 2015 and Consumer Contracts Regulations. The template ensures that cancellation requests are properly documented, include all necessary information such as account details and notice periods, and comply with legal requirements for contract termination. It's particularly useful for situations requiring written confirmation of cancellation and helps protect both parties' interests by creating a clear record of the cancellation request.

What sections should be included in a Cancellation Request Letter?

1. Sender Details: Full name, address, and contact information of the person requesting cancellation

2. Recipient Details: Company/service provider name, address, and relevant department

3. Account/Reference Information: Account number, customer reference, or contract number

4. Clear Cancellation Statement: Explicit statement requesting cancellation of specific service or contract

5. Date: Current date and relevant contract dates

What sections are optional to include in a Cancellation Request Letter?

1. Reason for Cancellation: Optional explanation for cancellation request, used when required by contract or to support the request

2. Refund Request: Details of any refund being requested, used when applicable

3. Notice Period Reference: Reference to contractual notice period, used when specific notice periods apply

What schedules should be included in a Cancellation Request Letter?

1. Supporting Documentation: Copies of relevant contracts, receipts, or correspondence

2. Proof of Identity: When required for security purposes

Authors

Alex Denne

Head of Growth (Open Source Law) @ Genie AI | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Jurisdiction

England and Wales

Publisher

Genie AI

Document Type

Cancellation Letter

Sector

Sales

Cost

Free to use
Relevant legal definitions












Clauses










Industries

Consumer Rights Act 2015: Primary legislation governing consumer contracts, including cancellation rights, procedures, and service quality requirements

Consumer Contracts Regulations 2013: Regulations specifying 14-day cooling-off period for distance contracts, cancellation notice requirements, and mandatory consumer information provisions

Unfair Contract Terms Act 1977: Legislation protecting against unfair terms in contracts and establishing reasonableness requirements

Electronic Commerce Regulations 2002: Regulations governing online contracts and electronic communications requirements

GDPR and Data Protection Act 2018: Data protection legislation governing personal data handling and retention requirements in contractual relationships

Supply of Goods and Services Act 1982: Legislation governing service contracts and their termination requirements

Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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