A Sewage Complaint Letter is a formal document used when experiencing problems with sewerage services in England and Wales. It should be used when initial informal communications have failed to resolve the issue, or when the problem is serious enough to warrant immediate formal attention. The letter typically includes details of the problem, its duration, impact on property or health, previous communications, and specific requests for resolution. It's drafted within the framework of the Water Industry Act 1991 and related water industry regulations, serving as a formal record for potential escalation to regulatory bodies if needed.
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1. Personal Information: Name, address, account number, and contact details of the complainant
2. Issue Description: Clear description of the sewage problem, including dates, duration, and specific details of the issue
3. Impact Statement: Detailed description of how the issue has affected property, health, or quality of life
4. Previous Communications: Reference to any previous contact with the water company regarding this issue
5. Legal Framework: Reference to relevant legislation including Water Industry Act 1991 and Environmental Protection Act 1990
6. Specific Request: Clear statement of what action is required from the water company
7. Timeline for Response: Specified timeframe within which a response is expected
1. Cost Impact Statement: Details of any financial losses incurred due to the sewage issue, including receipts and estimates
2. Environmental Impact Statement: Description of any environmental damage caused by the sewage issue
3. Health Impact Statement: Details of any health issues experienced as a result of the sewage problem
4. Third Party Impact: Description of how the sewage issue has affected neighboring properties or public areas
1. Photographic Evidence: Dated photographs showing the sewage issue and its impact
2. Previous Correspondence Log: Copies of all previous communications with the water company
3. Professional Reports: Any relevant surveyor reports, environmental health assessments, or expert opinions
4. Expense Records: Detailed documentation of costs incurred, including receipts and invoices
5. Medical Records: Any relevant medical documentation if health has been affected
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