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Consumer Rights Act 2015: Primary legislation governing consumer rights, covering quality of goods, fitness for purpose, and satisfactory quality. Contains specific provisions about vehicles and their expected standards, and sets out remedies available to consumers.

Sale of Goods Act 1979: Applicable for vehicles purchased before October 2015, defining contractual rights and obligations between buyers and sellers.

Consumer Protection from Unfair Trading Regulations 2008: Protects consumers against misleading actions or omissions by traders and aggressive sales practices. Particularly relevant in cases of misrepresentation.

Alternative Dispute Resolution for Consumer Disputes Regulations 2015: Outlines dispute resolution options available to consumers and provides framework for pursuing alternative dispute resolution (ADR) in consumer disputes.

Limitation Act 1980: Sets statutory time limits for bringing claims, generally allowing 6 years for contract claims.

Financial Services and Markets Act 2000: Relevant legislation when the complaint involves vehicle financing arrangements.

General Data Protection Regulation (GDPR) and Data Protection Act 2018: Governs the handling of personal information in correspondence and complaint handling processes.