The Software Supply Agreement is a critical legal document used when a software supplier provides software products or solutions to a customer in Hong Kong. This agreement is essential for any business transaction involving software licensing and implementation, whether for off-the-shelf products or customized solutions. It addresses key aspects including software delivery, acceptance testing, license scope, intellectual property rights, warranties, and support services, while ensuring compliance with Hong Kong's legal framework, including the Personal Data (Privacy) Ordinance, Copyright Ordinance, and Electronic Transactions Ordinance. The agreement provides necessary protections for both parties and establishes clear parameters for the business relationship, making it particularly important in Hong Kong's technology-driven business environment.
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1. Parties: Identification and details of the supplier and customer
2. Background: Context of the agreement and general objectives
3. Definitions and Interpretation: Definitions of key terms and interpretation rules
4. Supply of Software: Core obligations regarding software delivery and licensing
5. Delivery and Acceptance: Process for software delivery and acceptance testing
6. License Grant: Terms of software license, scope, and usage rights
7. Intellectual Property Rights: ownership and protection of IP rights
8. Fees and Payment: Payment terms, pricing, and payment schedules
9. Warranties and Representations: Warranties regarding software functionality and performance
10. Data Protection and Security: Obligations regarding data protection and security measures
11. Confidentiality: Protection of confidential information
12. Limitation of Liability: Liability caps and exclusions
13. Term and Termination: Duration, renewal, and termination provisions
14. Force Majeure: Provisions for unforeseen circumstances
15. General Provisions: Standard boilerplate clauses including governing law
1. Implementation Services: Details of implementation services if supplier is responsible for software installation and setup
2. Maintenance and Support: Terms for ongoing maintenance and technical support if included
3. Service Levels: Performance standards and metrics if specific service levels are required
4. Change Control: Process for managing changes to software or services
5. Source Code Escrow: Provisions for source code escrow if required for business continuity
6. Third-Party Software: Terms relating to third-party software components if applicable
7. Training: Provisions for user training if included in the scope
8. Disaster Recovery: Business continuity and disaster recovery requirements if critical
9. Compliance Requirements: Specific regulatory compliance obligations if applicable
10. Export Controls: Export control provisions if software is subject to export regulations
1. Schedule 1 - Software Description: Detailed description of the software, including specifications and functionality
2. Schedule 2 - License Terms: Detailed license terms, restrictions, and permitted uses
3. Schedule 3 - Fees: Detailed breakdown of fees, payment schedules, and pricing models
4. Schedule 4 - Technical Requirements: Hardware and system requirements for the software
5. Schedule 5 - Service Levels: Detailed service level agreements and metrics
6. Schedule 6 - Support Services: Description of support services, response times, and escalation procedures
7. Schedule 7 - Data Processing Agreement: Detailed terms for personal data processing if applicable
8. Appendix A - Acceptance Testing: Acceptance testing procedures and criteria
9. Appendix B - Implementation Plan: Detailed implementation timeline and milestones if applicable
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