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The Complaint Letter About Delay In Delivery is a crucial business document used in the Indonesian market when goods or services are not delivered within the agreed timeframe. This document is particularly relevant in the context of Indonesia's growing e-commerce and retail sectors, where delivery timing is often a critical factor in business operations. The letter should be drafted in accordance with Indonesian Consumer Protection Law (UU No. 8 Tahun 1999) and related regulations, which provide specific protections for consumers and businesses regarding delivery obligations. It serves as an official record of the complaint and often forms the first step in a formal dispute resolution process. The document typically includes order details, delivery timeline discrepancies, impact statements, and specific requests for resolution, making it an essential tool for protecting business interests and consumer rights in cases of delivery delays.

1. Sender's Details: Complete name, address, and contact information of the complainant

2. Date: Current date of writing the complaint letter

3. Recipient's Details: Complete name, title, company name, and address of the recipient

4. Subject Line: Clear indication that this is a formal complaint regarding delayed delivery

5. Reference Numbers: Order number, tracking number, invoice number, or any other relevant reference numbers

6. Order Details: Description of the ordered items, quantity, and agreed price

7. Timeline of Events: Chronological explanation of the order placement, promised delivery date, and actual situation

8. Impact Statement: Description of how the delay has affected you or your business

9. Specific Request: Clear statement of what resolution you are seeking

10. Closing: Professional closing statement with deadline for response