The Training Service Level Agreement serves as a crucial document for organizations in Indonesia seeking to establish formal, measurable standards for training service delivery. This agreement becomes necessary when companies engage external training providers or establish internal training departments with specific performance requirements. It addresses key aspects such as service quality metrics, trainer qualifications, delivery standards, and compliance with Indonesian regulations including Law No. 13 of 2003 on Manpower and Government Regulation No. 31 of 2006 on National Job Training Systems. The document is particularly relevant in today's business environment where organizations need to ensure consistent, high-quality training delivery while maintaining regulatory compliance and measuring return on investment.
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1. Parties: Identification of the training service provider and the client organization
2. Background: Context of the agreement and brief description of the training services required
3. Definitions: Definitions of key terms used throughout the agreement
4. Scope of Services: Detailed description of training services to be provided, including types of training, delivery methods, and coverage
5. Service Level Requirements: Specific performance metrics, quality standards, and service levels to be maintained
6. Trainer Qualifications: Required qualifications, certifications, and experience of trainers
7. Duration and Schedule: Term of the agreement and scheduling parameters for training delivery
8. Payment Terms: Fees, payment schedule, and related financial terms
9. Performance Monitoring: Methods and metrics for monitoring service quality and trainer performance
10. Reporting Requirements: Regular reporting obligations and documentation requirements
11. Compliance and Regulations: Compliance with Indonesian training regulations and relevant laws
12. Confidentiality: Protection of confidential information and training materials
13. Intellectual Property: Ownership and usage rights of training materials and content
14. Termination: Conditions and procedures for agreement termination
15. General Provisions: Standard legal provisions including notices, amendments, and governing law
1. Online Training Provisions: Specific provisions for online/virtual training delivery, including platform requirements and technical specifications
2. Data Protection: Specific provisions for handling personal data when collecting and storing participant information
3. Force Majeure: Provisions for circumstances preventing training delivery, particularly relevant in post-pandemic context
4. Insurance Requirements: Specific insurance requirements for in-person training activities
5. International Training Standards: Additional provisions for alignment with international training standards or certifications
6. Train-the-Trainer Provisions: Specific provisions for training client's internal trainers
7. Language Requirements: Specifications for training delivery in multiple languages if required
1. Schedule A - Training Programs: Detailed description of each training program, including content, objectives, and duration
2. Schedule B - Service Levels: Detailed service level metrics, KPIs, and measurement methods
3. Schedule C - Fee Schedule: Detailed breakdown of fees, expenses, and payment terms
4. Schedule D - Trainer Requirements: Detailed specifications for trainer qualifications and certifications
5. Schedule E - Training Locations: List of approved training venues and facility requirements
6. Appendix 1 - Training Materials: List of training materials and resources to be provided
7. Appendix 2 - Reporting Templates: Standard templates for required reports and documentation
8. Appendix 3 - Evaluation Forms: Training evaluation and feedback forms
Authors
Relevant legal definitions
Clauses
Relevant Industries
Education
Professional Services
Manufacturing
Technology
Financial Services
Healthcare
Retail
Telecommunications
Oil and Gas
Mining
Construction
Hospitality
Public Sector
Transportation and Logistics
Relevant Teams
Human Resources
Learning & Development
Legal
Procurement
Compliance
Operations
Quality Assurance
Professional Development
Training Administration
Performance Management
Relevant Roles
Human Resources Director
Learning and Development Manager
Training Coordinator
Chief Learning Officer
HR Business Partner
Training Manager
Procurement Manager
Legal Counsel
Compliance Officer
Operations Director
Quality Assurance Manager
Professional Development Specialist
Corporate Trainer
Training Administrator
Performance Management Specialist
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