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1. Equipment Maintenance: Specific provisions for physical equipment maintenance, included when hardware is part of the service scope

2. Software Updates: Terms for software maintenance and updates, included for IT maintenance agreements

3. Disaster Recovery: Procedures for service continuity in emergency situations, included for critical systems

4. Security Requirements: Detailed security protocols, included when handling sensitive systems or data

5. Training: Provisions for training client's staff, included when knowledge transfer is required

6. Warranty: Specific warranties for maintenance work, included for complex or high-risk services

7. Insurance: Specific insurance requirements, included for high-risk maintenance activities

8. Change Control: Procedures for changing service scope or requirements, included for complex services

9. Transition Services: Provisions for handover at contract end, included for complex or critical services

1. Schedule 1 - Service Level Agreement: Detailed performance metrics, response times, and service level calculations

2. Schedule 2 - Fee Schedule: Detailed pricing, rate cards, and payment terms

3. Schedule 3 - Maintenance Specifications: Technical details of maintenance services and procedures

4. Schedule 4 - Equipment List: Inventory of equipment covered by the maintenance agreement

5. Schedule 5 - Key Personnel: Details of key staff assigned to the services

6. Schedule 6 - Escalation Procedures: Process for escalating issues and emergency contacts

7. Schedule 7 - Report Templates: Standard formats for service reports and documentation

8. Appendix A - Service Request Form: Template for requesting maintenance services

9. Appendix B - Acceptance Test Criteria: Standards for accepting completed maintenance work