The E-Commerce Vendor Agreement is essential for establishing and managing vendor relationships on online marketplace platforms in India. This document is typically used when onboarding new vendors onto an e-commerce platform or updating terms with existing vendors to ensure compliance with current regulations. The agreement comprehensively covers both commercial and operational aspects of the relationship, including platform services, commission structures, vendor obligations, and compliance requirements. It is specifically designed to align with Indian legal requirements, including the E-Commerce Rules 2020, Information Technology Act, and Consumer Protection Act, while providing flexibility to accommodate various business models and product categories. The agreement serves as the primary legal framework governing the platform-vendor relationship, ensuring clear understanding of rights, responsibilities, and operational procedures for both parties.
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1. Parties: Identification of the e-commerce platform operator and the vendor with full legal details
2. Background: Context of the agreement and brief description of the parties' businesses
3. Definitions: Detailed definitions of terms used throughout the agreement
4. Scope of Agreement: Overview of the services provided by the platform and the vendor's participation
5. Vendor Registration and Onboarding: Process and requirements for vendor verification and platform registration
6. Platform Services and Features: Description of services provided by the platform to the vendor
7. Vendor Obligations: Key responsibilities and commitments of the vendor
8. Platform Obligations: Key responsibilities and commitments of the platform
9. Product Listings and Content: Requirements and standards for product information and content
10. Pricing and Payment Terms: Commission structure, payment processing, and settlement terms
11. Order Processing and Fulfillment: Procedures for handling orders, shipping, and delivery
12. Returns and Refunds: Policies and procedures for handling returns and refunds
13. Warranties and Representations: Standard warranties from both parties regarding their capacity and compliance
14. Intellectual Property Rights: Protection and usage rights of trademarks, logos, and content
15. Confidentiality: Protection of confidential information and trade secrets
16. Data Protection and Privacy: Compliance with data protection laws and privacy requirements
17. Term and Termination: Duration of agreement and conditions for termination
18. Indemnification: Mutual indemnification obligations and procedures
19. Dispute Resolution: Process for handling disputes between parties
20. Governing Law and Jurisdiction: Applicable law and jurisdiction for dispute resolution
1. International Sales: Include when vendor sells internationally, covering export regulations and cross-border compliance
2. Logistics Services: Include when platform provides warehousing or logistics services
3. Marketing and Promotions: Include when specific marketing arrangements or promotional activities are agreed
4. Insurance Requirements: Include when specific insurance coverage is required from vendor
5. Quality Control Standards: Include for categories requiring specific quality standards (e.g., food, pharmaceuticals)
6. Service Level Agreement: Include when specific performance metrics are required
7. White Label Products: Include when vendor manufactures private label products for the platform
8. Platform API Integration: Include when vendor requires technical integration with platform systems
1. Commission Structure: Detailed breakdown of commission rates by product category
2. Prohibited Products List: List of products that cannot be sold on the platform
3. Technical Requirements: Technical specifications for product listings and platform integration
4. Service Level Metrics: Detailed performance metrics and measurement criteria
5. Operating Procedures: Detailed procedures for order processing, returns, and customer service
6. Brand Guidelines: Requirements for use of platform branding and marketing materials
7. Quality Control Procedures: Detailed quality assurance requirements and testing procedures
8. Compliance Checklist: List of regulatory requirements and compliance standards
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