The Enterprise Subscription Agreement serves as the primary contractual framework for businesses providing subscription-based services to enterprise customers in India. This document is essential when establishing long-term service relationships involving recurring payments, ongoing service delivery, and sustained access to technology or services. The agreement must comply with Indian legal requirements, including the Indian Contract Act, Information Technology Act, and data protection regulations. It typically includes comprehensive terms covering service levels, data security, support obligations, and compliance requirements. The Enterprise Subscription Agreement is particularly crucial for technology services, SaaS solutions, or any recurring service model where enterprise-grade reliability, security, and performance standards are required.
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1. Parties: Identification of contracting parties including registered addresses and company details as per Indian law requirements
2. Background: Context of the agreement and brief description of the subscription services being provided
3. Definitions and Interpretation: Detailed definitions of terms used throughout the agreement and rules of interpretation
4. Subscription Services: Detailed description of services, access rights, and usage terms
5. Term and Renewal: Initial term, renewal provisions, and termination notice periods
6. Fees and Payment: Pricing, payment terms, taxes, and billing cycles in compliance with Indian payment regulations
7. Service Levels: Performance standards, availability commitments, and remedies for failure
8. Customer Obligations: Customer responsibilities, acceptable use policy, and compliance requirements
9. Provider Obligations: Provider's service commitments, support, and maintenance obligations
10. Data Protection and Privacy: Data handling, privacy commitments, and compliance with Indian data protection laws
11. Confidentiality: Protection of confidential information and trade secrets
12. Intellectual Property Rights: Ownership of IP, license grants, and restrictions
13. Warranties and Representations: Service warranties, disclaimers, and mutual representations
14. Indemnification: Mutual indemnification obligations and procedures
15. Limitation of Liability: Liability caps and exclusions under Indian law
16. Termination: Termination rights, causes, and consequences
17. Post-Termination Obligations: Data return/deletion, transition assistance, and surviving provisions
18. Force Majeure: Events excusing performance and related procedures
19. General Provisions: Standard boilerplate including notices, assignment, governing law, and dispute resolution
1. Insurance: Insurance requirements - include when dealing with regulated industries or high-value contracts
2. Business Continuity: Disaster recovery and business continuity requirements - important for critical services
3. Audit Rights: Customer's rights to audit provider's security and compliance - relevant for regulated industries
4. Security Requirements: Detailed security obligations - important when handling sensitive data
5. Change Control: Process for managing changes to services - relevant for complex implementations
6. Professional Services: Terms for additional implementation or consulting services - if needed beyond standard subscription
7. Geographic Restrictions: Territory limitations and data location requirements - important for data sovereignty concerns
8. Export Control: Export compliance terms - relevant for technology with export restrictions
9. Benchmarking: Rights to benchmark services against competitors - important for large enterprise customers
1. Service Description: Detailed technical specifications of the subscription services
2. Service Level Agreement: Detailed performance metrics, measurement methods, and service credits
3. Pricing and Payment Schedule: Detailed fee structure, payment milestones, and pricing terms
4. Support Services: Support level descriptions, response times, and escalation procedures
5. Security Requirements: Detailed security standards, protocols, and compliance requirements
6. Data Processing Agreement: Detailed terms for processing personal data in compliance with Indian law
7. Acceptable Use Policy: Detailed rules and restrictions for service usage
8. Business Continuity Plan: Detailed disaster recovery and business continuity procedures
9. Implementation Plan: Timeline and milestones for service implementation if applicable
10. Exit Plan: Detailed procedures for service termination and transition
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