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Logistics Service Level Agreement for India

Logistics Service Level Agreement Template for India

This document is a comprehensive Logistics Service Level Agreement (SLA) designed for use in India, governed by Indian contract law and logistics regulations. It establishes the terms, conditions, and performance metrics for logistics services, including transportation, warehousing, and related operational requirements. The agreement incorporates specific provisions to comply with Indian legislation such as the Carriage by Road Act, Motor Vehicles Act, and relevant GST regulations. It defines service standards, KPIs, pricing structures, risk allocation, and dispute resolution mechanisms while considering unique aspects of Indian logistics infrastructure and business practices.

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What is a Logistics Service Level Agreement?

The Logistics Service Level Agreement serves as a crucial contract between logistics service providers and their customers in India, establishing clear performance metrics and operational standards for logistics services. This document is essential when companies need to outsource their logistics operations while maintaining control over service quality and performance. It typically includes detailed specifications for transportation, warehousing, handling, and documentation requirements, along with KPIs and compliance requirements under Indian law. The agreement addresses the complex nature of logistics operations in India, including interstate transportation requirements, GST compliance, and local regulatory considerations. It is particularly relevant in today's rapidly growing e-commerce and manufacturing sectors, where efficient and reliable logistics services are crucial for business success.

What sections should be included in a Logistics Service Level Agreement?

1. Parties: Identifies the logistics service provider and the customer, including their registered addresses and company details

2. Background: Contextualizes the agreement, describing the customer's logistics needs and service provider's capabilities

3. Definitions: Defines key terms used throughout the agreement, including technical logistics terms and performance metrics

4. Scope of Services: Detailed description of logistics services to be provided, including transportation, warehousing, and handling requirements

5. Service Levels and KPIs: Specific, measurable performance metrics and standards that the logistics provider must meet

6. Operations and Procedures: Day-to-day operational procedures, including booking, documentation, tracking, and delivery protocols

7. Technology and Systems: Requirements for tracking systems, software integration, and electronic documentation

8. Pricing and Payment Terms: Service charges, payment schedule, invoicing procedures, and price adjustment mechanisms

9. Risk and Insurance: Allocation of risks, required insurance coverage, and liability limitations

10. Term and Termination: Duration of agreement, renewal terms, and termination conditions

11. Compliance and Regulations: Obligations to comply with relevant laws, including transportation and environmental regulations

12. Dispute Resolution: Procedures for handling disputes, including jurisdiction and governing law provisions

13. General Provisions: Standard contractual clauses including force majeure, notices, and amendments

What sections are optional to include in a Logistics Service Level Agreement?

1. Customs and International Shipping: Include when services involve international logistics or cross-border transportation

2. Warehousing Services: Include when the agreement covers storage and warehouse management services

3. Value-Added Services: Include when offering additional services like packaging, labeling, or inventory management

4. Environmental Standards: Include when specific environmental compliance or green logistics initiatives are required

5. Data Protection and Privacy: Include when handling sensitive customer data or personal information

6. Transition and Exit Management: Include for high-value or complex contracts requiring detailed exit planning

7. Business Continuity: Include when service continuity is critical to the customer's operations

8. Staff and Training: Include when specific staff qualifications or training requirements are necessary

What schedules should be included in a Logistics Service Level Agreement?

1. Schedule 1 - Service Level Metrics: Detailed KPIs, measurement methodologies, and reporting requirements

2. Schedule 2 - Pricing Schedule: Detailed pricing structure, rates for different services, and cost calculation methods

3. Schedule 3 - Operating Procedures Manual: Detailed operational processes, workflows, and standard operating procedures

4. Schedule 4 - Insurance Requirements: Specific insurance types and coverage levels required

5. Schedule 5 - Facilities and Equipment: List of facilities, vehicles, and equipment to be used in service delivery

6. Schedule 6 - Contact Details and Escalation Matrix: Key personnel contacts and hierarchy for issue escalation

7. Schedule 7 - Service Territory: Geographic coverage area and any territory-specific requirements

8. Appendix A - Required Documentation: Templates and formats for required operational documents and reports

9. Appendix B - Compliance Checklist: List of regulatory requirements and compliance documentation

10. Appendix C - Technology Specifications: Technical requirements for systems integration and digital interfaces

Authors

Alex Denne

Head of Growth (Open Source Law) @ Genie AI | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Jurisdiction

India

Publisher

Genie AI

Cost

Free to use
Relevant legal definitions

















































Clauses









































Relevant Industries

Manufacturing

E-commerce

Retail

Pharmaceutical

Automotive

Fast-Moving Consumer Goods (FMCG)

Agriculture

Electronics

Textiles

Chemical

Food and Beverage

Construction Materials

Healthcare

Defense and Aerospace

Relevant Teams

Legal

Supply Chain

Operations

Procurement

Finance

Compliance

Risk Management

Quality Assurance

Business Development

Account Management

Logistics

Transportation

Warehouse Operations

Relevant Roles

Supply Chain Manager

Logistics Director

Operations Manager

Procurement Manager

Contract Manager

Legal Counsel

Chief Operations Officer

Transportation Manager

Warehouse Manager

Compliance Officer

Business Development Manager

Account Manager

Risk Manager

Quality Assurance Manager

Finance Manager

Industries










Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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