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1. Parties: Identifies the logistics service provider and the customer, including their registered addresses and company details
2. Background: Contextualizes the agreement, describing the customer's logistics needs and service provider's capabilities
3. Definitions: Defines key terms used throughout the agreement, including technical logistics terms and performance metrics
4. Scope of Services: Detailed description of logistics services to be provided, including transportation, warehousing, and handling requirements
5. Service Levels and KPIs: Specific, measurable performance metrics and standards that the logistics provider must meet
6. Operations and Procedures: Day-to-day operational procedures, including booking, documentation, tracking, and delivery protocols
7. Technology and Systems: Requirements for tracking systems, software integration, and electronic documentation
8. Pricing and Payment Terms: Service charges, payment schedule, invoicing procedures, and price adjustment mechanisms
9. Risk and Insurance: Allocation of risks, required insurance coverage, and liability limitations
10. Term and Termination: Duration of agreement, renewal terms, and termination conditions
11. Compliance and Regulations: Obligations to comply with relevant laws, including transportation and environmental regulations
12. Dispute Resolution: Procedures for handling disputes, including jurisdiction and governing law provisions
13. General Provisions: Standard contractual clauses including force majeure, notices, and amendments
1. Customs and International Shipping: Include when services involve international logistics or cross-border transportation
2. Warehousing Services: Include when the agreement covers storage and warehouse management services
3. Value-Added Services: Include when offering additional services like packaging, labeling, or inventory management
4. Environmental Standards: Include when specific environmental compliance or green logistics initiatives are required
5. Data Protection and Privacy: Include when handling sensitive customer data or personal information
6. Transition and Exit Management: Include for high-value or complex contracts requiring detailed exit planning
7. Business Continuity: Include when service continuity is critical to the customer's operations
8. Staff and Training: Include when specific staff qualifications or training requirements are necessary
1. Schedule 1 - Service Level Metrics: Detailed KPIs, measurement methodologies, and reporting requirements
2. Schedule 2 - Pricing Schedule: Detailed pricing structure, rates for different services, and cost calculation methods
3. Schedule 3 - Operating Procedures Manual: Detailed operational processes, workflows, and standard operating procedures
4. Schedule 4 - Insurance Requirements: Specific insurance types and coverage levels required
5. Schedule 5 - Facilities and Equipment: List of facilities, vehicles, and equipment to be used in service delivery
6. Schedule 6 - Contact Details and Escalation Matrix: Key personnel contacts and hierarchy for issue escalation
7. Schedule 7 - Service Territory: Geographic coverage area and any territory-specific requirements
8. Appendix A - Required Documentation: Templates and formats for required operational documents and reports
9. Appendix B - Compliance Checklist: List of regulatory requirements and compliance documentation
10. Appendix C - Technology Specifications: Technical requirements for systems integration and digital interfaces
Manufacturing
E-commerce
Retail
Pharmaceutical
Automotive
Fast-Moving Consumer Goods (FMCG)
Agriculture
Electronics
Textiles
Chemical
Food and Beverage
Construction Materials
Healthcare
Defense and Aerospace
Legal
Supply Chain
Operations
Procurement
Finance
Compliance
Risk Management
Quality Assurance
Business Development
Account Management
Logistics
Transportation
Warehouse Operations
Supply Chain Manager
Logistics Director
Operations Manager
Procurement Manager
Contract Manager
Legal Counsel
Chief Operations Officer
Transportation Manager
Warehouse Manager
Compliance Officer
Business Development Manager
Account Manager
Risk Manager
Quality Assurance Manager
Finance Manager
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