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The Order Cancellation Letter is a crucial document used when a customer or business needs to formally withdraw from a purchase commitment. This document is particularly important in Malta, where it must comply with both national legislation (including the Consumer Affairs Act and Consumer Rights Regulations) and EU consumer protection directives. The letter serves multiple purposes: it provides clear documentation of the cancellation request, includes essential order details and references, states the reason for cancellation if required, and addresses refund expectations. It's designed to protect both parties' interests and ensures proper record-keeping of the cancellation process. The document is especially relevant in cases involving distance selling, online purchases, or situations where written confirmation of order cancellation is required under Maltese law.

1. Sender Details: Full name, address, and contact information of the person cancelling the order

2. Recipient Details: Company name, address, and relevant department/contact person

3. Date: Current date of writing the cancellation letter

4. Order Reference Information: Order number, date of order, and any other relevant reference numbers

5. Subject Line: Clear indication that this is an Order Cancellation Notice

6. Cancellation Statement: Clear and unambiguous statement of intention to cancel the order

7. Order Details: Description of the ordered items/services being cancelled

8. Reason for Cancellation: Brief explanation of the cancellation reason (if required or relevant)

9. Refund Request: Request for refund if payment has been made, including payment details

10. Closing: Professional closing statement, signature, and printed name