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1. Parties: Identification of the financial institution/service provider and the customer/merchant
2. Background: Context of the agreement and brief description of the EFT services to be provided
3. Definitions: Definitions of key terms used throughout the agreement, including technical and financial terms
4. Scope of Services: Detailed description of the EFT services, including types of transfers, processing times, and service limitations
5. Service Terms and Conditions: General terms governing the provision and use of EFT services
6. Security and Authentication: Security measures, authentication requirements, and procedures for secure transactions
7. Fees and Charges: Details of all applicable fees, charges, and payment terms
8. Rights and Obligations: Specific rights and responsibilities of both parties
9. Transaction Limits: Daily, monthly, or per-transaction limits for different types of transfers
10. Data Protection and Privacy: Compliance with PDPA 2010 and handling of personal information
11. Liability and Indemnification: Allocation of risks and responsibilities between parties
12. Dispute Resolution: Procedures for handling disputes and errors in transactions
13. Term and Termination: Duration of agreement and conditions for termination
14. Governing Law: Specification of Malaysian law as governing law and jurisdiction
1. Additional Services: Include when offering supplementary services beyond basic EFT
2. International Transfers: Include when cross-border transfers are part of the service offering
3. Business Continuity: Include for high-volume or critical service agreements
4. Marketing and Branding: Include when there are specific requirements for co-branding or marketing
5. API Integration: Include when providing API access for system integration
6. Third-Party Services: Include when third-party service providers are involved
7. Merchant-Specific Terms: Include for agreements with merchant customers
8. Regulatory Reporting: Include for services requiring specific regulatory reporting obligations
1. Schedule 1 - Service Specifications: Technical specifications of the EFT services
2. Schedule 2 - Fee Schedule: Detailed breakdown of all fees and charges
3. Schedule 3 - Security Protocols: Detailed security requirements and procedures
4. Schedule 4 - Service Level Agreement: Performance standards and metrics
5. Schedule 5 - Implementation Timeline: Timeline for service implementation and testing
6. Schedule 6 - Contact Details: Key contact information for both parties
7. Appendix A - Technical Requirements: Technical requirements for system integration
8. Appendix B - Compliance Checklist: Regulatory compliance requirements and certifications
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