The Outsourcing Contract Agreement is essential for organizations in Malaysia looking to externalize certain business functions or services to specialized providers. This document is crucial when establishing long-term business relationships involving the delegation of services, processes, or operations to external parties. It encompasses key elements required under Malaysian law, including service level agreements, data protection compliance, intellectual property rights, and employment considerations. The agreement should be tailored to comply with Malaysian regulatory requirements while addressing specific industry needs and protecting both parties' interests. This contract type is particularly relevant in today's business environment where companies increasingly rely on external expertise and resources to optimize operations and reduce costs.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Your data doesn't train Genie's AI
You keep IP ownership of your docs
1. Parties: Identifies and provides full details of the contracting parties (service provider and client)
2. Background: Describes the context of the agreement, including the client's business needs and provider's expertise
3. Definitions: Defines key terms used throughout the agreement for clarity and legal certainty
4. Scope of Services: Detailed description of the services to be provided and service boundaries
5. Term and Renewal: Duration of the agreement and conditions for renewal or extension
6. Service Provider Obligations: Key responsibilities and commitments of the service provider
7. Client Obligations: Responsibilities and commitments of the client, including provision of necessary information and access
8. Service Levels: Performance standards, metrics, and measurement methods
9. Fees and Payment Terms: Pricing structure, payment schedule, and related financial terms
10. Intellectual Property Rights: Ownership and usage rights of pre-existing and newly created IP
11. Confidentiality: Protection and handling of confidential information and trade secrets
12. Data Protection and Security: Compliance with PDPA 2010 and data security requirements
13. Liability and Indemnification: Limitation of liability and indemnification obligations
14. Termination: Grounds for termination and termination procedures
15. Exit Management: Process for service transition upon contract termination
16. Governing Law and Jurisdiction: Specifies Malaysian law as governing law and jurisdiction for disputes
17. General Provisions: Standard boilerplate clauses including notices, assignment, and amendment procedures
1. Personnel and Key Staff: Used when specific key personnel are critical to service delivery or when staff transfer is involved
2. Business Continuity and Disaster Recovery: Required for critical services or when handling sensitive data
3. Change Control: Include when services are likely to require significant modifications during the contract term
4. Audit Rights: Important for regulated industries or when handling sensitive data
5. Insurance Requirements: Include when services involve significant risks or physical assets
6. Anti-Bribery and Corruption: Required for high-value contracts or when dealing with government entities
7. Environmental Compliance: Include when services have environmental impacts
8. Subcontracting: Necessary when provider may need to engage subcontractors
9. Force Majeure: Important for long-term contracts or services vulnerable to external disruptions
1. Schedule 1 - Service Description: Detailed technical specifications and scope of services
2. Schedule 2 - Service Levels and KPIs: Detailed performance metrics, measurement methods, and penalties
3. Schedule 3 - Pricing and Payment Schedule: Detailed fee structure, rates, and payment terms
4. Schedule 4 - Implementation Plan: Timeline and milestones for service implementation
5. Schedule 5 - Governance and Reporting: Management structure, meeting schedules, and reporting requirements
6. Schedule 6 - Security Requirements: Detailed security protocols and compliance requirements
7. Schedule 7 - Exit Plan: Detailed transition requirements and procedures
8. Appendix A - Contact Details: Key contacts and escalation matrix
9. Appendix B - Required Insurance Coverage: Specific insurance types and coverage amounts
10. Appendix C - Approved Subcontractors: List of pre-approved subcontractors if applicable
Find the exact document you need
Recruitment Process Outsourcing Contract
A Malaysian law-governed contract for outsourcing recruitment processes to a specialized service provider, including service scope, metrics, and compliance requirements.
Download
Outsourced Employee Contract
Malaysian law-compliant employment agreement establishing terms for outsourced employment between a service provider, client company, and employee.
Download
Employee Outsourcing Agreement
A Malaysian law-governed agreement establishing terms for employee outsourcing services between a service provider and client company, ensuring compliance with local employment regulations.
Download
Outsourcing Contract Agreement
A Malaysian law-governed agreement establishing terms and conditions for outsourcing services between a service provider and client organization.
Download
ұԾ’s Security Promise
Genie is the safest place to draft. Here’s how we prioritise your privacy and security.
Your documents are private:
We do not train on your data; ұԾ’s AI improves independently
All data stored on Genie is private to your organisation
Your documents are protected:
Your documents are protected by ultra-secure 256-bit encryption
We are ISO27001 certified, so your data is secure
Organizational security:
You retain IP ownership of your documents and their information
You have full control over your data and who gets to see it
.png)