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1. Parties: Identifies and provides full legal details of all parties to the agreement
2. Background: Sets out the context and purpose of the agreement, including any relevant history or relationships
3. Definitions and Interpretation: Defines key terms used throughout the agreement and establishes rules for interpretation
4. Term and Commencement: Specifies when the agreement starts and its duration
5. Supply Obligations: Details the core obligations of the supplier, including goods/services to be provided
6. Customer Obligations: Outlines the responsibilities and commitments of the customer
7. Pricing and Payment: Specifies prices, payment terms, invoicing procedures, and GST treatment
8. Performance Standards: Sets out quality standards, KPIs, and service levels to be met
9. Intellectual Property: Addresses ownership and usage rights of intellectual property
10. Confidentiality: Defines confidential information and obligations regarding its protection
11. Liability and Indemnities: Sets out liability limitations and indemnification obligations
12. Termination: Specifies circumstances and processes for ending the agreement
13. General Provisions: Contains standard boilerplate clauses including notices, assignment, and governing law
1. Change Control: Include when the services or deliverables may need modification during the term
2. Data Protection: Include when personal data processing is involved, ensuring Privacy Act 2020 compliance
3. Insurance: Include when specific insurance requirements need to be maintained
4. Business Continuity: Include for critical services requiring disaster recovery planning
5. Audit Rights: Include when regular auditing of performance or compliance is required
6. Security Requirements: Include when information security or physical security measures are crucial
7. Environmental Compliance: Include when environmental considerations are relevant to the services
8. Health and Safety: Include when services involve on-site work or health and safety risks
1. Schedule 1 - Services Description: Detailed description of services or goods to be provided
2. Schedule 2 - Pricing Schedule: Detailed pricing information, rate cards, and payment mechanisms
3. Schedule 3 - Service Levels: Specific performance metrics, measurement methods, and remedies
4. Schedule 4 - Implementation Plan: Timeline and milestones for service implementation
5. Schedule 5 - Key Personnel: Details of key staff and their roles
6. Schedule 6 - Approved Subcontractors: List of approved subcontractors and their roles
7. Appendix A - Standard Operating Procedures: Detailed operational procedures and processes
8. Appendix B - Form of Change Request: Template for requesting and documenting changes
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