The Recruitment Process Outsourcing Contract is designed for organizations operating in New Zealand that wish to outsource their recruitment functions to a specialized service provider. This agreement is typically used when an organization seeks to improve recruitment efficiency, reduce costs, or access specialized recruitment expertise. The contract comprehensively covers all aspects of the RPO relationship, including service scope, performance metrics, compliance with New Zealand employment laws (including the Employment Relations Act 2000 and Privacy Act 2020), data protection requirements, and operational procedures. It is particularly relevant for organizations with regular hiring needs or those undergoing significant growth or transformation. The document includes detailed schedules for service levels, pricing, and implementation plans, making it suitable for both long-term strategic partnerships and project-based recruitment initiatives.
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1. Parties: Identification of the RPO service provider and the client organization
2. Background: Context of the agreement and brief description of the parties' intentions
3. Definitions: Key terms used throughout the agreement
4. Scope of Services: Detailed description of recruitment services to be provided by the RPO
5. Term and Termination: Duration of the agreement and conditions for termination
6. Service Provider Obligations: Key responsibilities and commitments of the RPO provider
7. Client Obligations: Responsibilities and commitments of the client organization
8. Service Levels: Performance metrics and standards for service delivery
9. Fees and Payment Terms: Pricing structure, payment schedule, and related terms
10. Data Protection and Privacy: Obligations regarding handling of personal information and compliance with privacy laws
11. Confidentiality: Protection of confidential information of both parties
12. Intellectual Property: Ownership and usage rights of intellectual property
13. Liability and Indemnification: Limitation of liability and indemnification provisions
14. Dispute Resolution: Process for resolving disputes between parties
15. General Provisions: Standard boilerplate clauses including governing law, notices, and amendments
1. Transition Services: Details of transition from current recruitment process to RPO model - include when taking over from another provider or internal team
2. Technology and Systems: Specific provisions regarding use of recruitment technology platforms - include when RPO provider uses proprietary systems
3. International Recruitment: Specific provisions for international hiring - include when overseas recruitment is required
4. Volume Commitments: Minimum hiring volumes and related commitments - include for large-scale recruitment projects
5. Diversity and Inclusion: Specific requirements for diverse hiring practices - include when client has specific D&I targets
6. Business Continuity: Disaster recovery and business continuity requirements - include for critical recruitment functions
7. Security Requirements: Additional security measures beyond standard data protection - include for clients in sensitive industries
1. Schedule 1 - Service Description: Detailed breakdown of all recruitment services and processes
2. Schedule 2 - Service Levels and KPIs: Detailed metrics, measurement methods, and reporting requirements
3. Schedule 3 - Fee Schedule: Detailed pricing structure, including all fees and payment terms
4. Schedule 4 - Data Processing Agreement: Detailed data protection and privacy requirements
5. Schedule 5 - Implementation Plan: Timeline and milestones for service implementation
6. Appendix A - Required Reports: Templates and specifications for required recruitment reports
7. Appendix B - Key Personnel: List of key team members and their roles
8. Appendix C - Technology Specifications: Technical requirements and system specifications
9. Appendix D - Process Flowcharts: Detailed recruitment workflow diagrams
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