This Recruitment Process Outsourcing Agreement is designed for use when an organization wishes to outsource all or part of its recruitment function to a specialized service provider in New Zealand. The agreement comprehensively addresses the complex requirements of modern recruitment processes, including candidate sourcing, screening, interviewing, and onboarding, while ensuring compliance with New Zealand's employment laws, privacy regulations, and human rights legislation. It is particularly suitable for organizations seeking to optimize their recruitment processes, reduce costs, improve hiring quality, and access specialized recruitment expertise. The document includes detailed provisions for service levels, data protection, technology integration, and performance measurement, making it suitable for both large-scale and targeted recruitment programs.
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1. Parties: Identifies and provides details of the contracting parties - the RPO provider and the client organization
2. Background: Sets out the context of the agreement, including the client's need for recruitment services and the RPO provider's expertise
3. Definitions: Defines key terms used throughout the agreement for clarity and consistency
4. Scope of Services: Detailed description of the recruitment services to be provided, including the recruitment lifecycle stages covered
5. Term and Renewal: Duration of the agreement and provisions for renewal or extension
6. RPO Provider Obligations: Comprehensive list of the RPO provider's responsibilities and commitments
7. Client Obligations: Details of the client's responsibilities and commitments to enable service delivery
8. Service Levels: Specific performance metrics and standards the RPO provider must meet
9. Fees and Payment Terms: Pricing structure, payment terms, and invoicing procedures
10. Data Protection and Privacy: Obligations regarding handling of personal data in compliance with NZ Privacy Act 2020
11. Intellectual Property: Rights and obligations regarding IP created or used during service delivery
12. Confidentiality: Provisions for protecting confidential information of both parties
13. Compliance: Obligations to comply with relevant laws and regulations
14. Liability and Indemnification: Allocation of risks and responsibilities between parties
15. Termination: Circumstances and processes for ending the agreement
16. General Provisions: Standard legal clauses including governing law, notices, and dispute resolution
1. Technology and Systems: Include when the RPO provider will use their own recruitment technology platform or integrate with client systems
2. International Recruitment: Include when services involve recruiting from overseas markets
3. Transition Services: Include when there's a need to transition from existing recruitment processes or providers
4. Volume Commitments: Include when the client commits to minimum recruitment volumes
5. Employer Branding: Include when RPO provider will manage or contribute to employer branding activities
6. Direct Hiring: Include when client retains right to conduct some recruitment activities directly
7. Security Requirements: Include for clients with specific security protocols or clearance requirements
8. Business Continuity: Include for critical recruitment services requiring disaster recovery planning
1. Schedule 1 - Service Description: Detailed breakdown of recruitment services, processes, and methodologies
2. Schedule 2 - Service Levels and KPIs: Specific metrics, measurements, and reporting requirements
3. Schedule 3 - Fee Schedule: Detailed pricing structure, including placement fees, retained fees, and additional services
4. Schedule 4 - Data Processing Requirements: Specific obligations and procedures for handling personal data
5. Schedule 5 - Implementation Plan: Timeline and milestones for service implementation
6. Schedule 6 - Approved Subcontractors: List of pre-approved recruitment partners or subcontractors
7. Schedule 7 - Report Templates: Standard formats for regular reporting and performance metrics
8. Appendix A - Client Policies: Relevant client policies that RPO provider must comply with
9. Appendix B - Technology Requirements: Technical specifications and integration requirements
10. Appendix C - Service Team Structure: Key personnel and organizational structure of the RPO team
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