This Customer Agreement template is designed for use in the Saudi Arabian market, providing a legally compliant framework for businesses operating under Saudi law and Shariah principles. The document is essential for companies establishing formal relationships with their customers, whether individual consumers or corporate entities. It incorporates mandatory requirements from Saudi commercial law, consumer protection regulations, and relevant sector-specific requirements. The Customer Agreement should be used when establishing new business relationships or updating existing customer terms to ensure current legal compliance. It includes provisions for data protection, electronic transactions, and consumer rights as required by Saudi authorities, while maintaining flexibility to accommodate various business models and service types. The document serves as a primary reference point for the rights, obligations, and expectations of both the business and its customers.
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1. Parties: Identification of the business entity and customer, including full legal names and contact details
2. Background: Context of the agreement and general purpose of the business relationship
3. Definitions: Key terms used throughout the agreement, including Arabic translations where necessary
4. Scope of Services/Products: Detailed description of products or services to be provided to the customer
5. Price and Payment Terms: Pricing structure, payment methods, and timing, including VAT considerations
6. Duration and Termination: Term of the agreement and circumstances under which either party may terminate
7. Customer Obligations: Customer's responsibilities and commitments under the agreement
8. Provider Obligations: Company's commitments and service level standards
9. Warranties and Representations: Guarantees provided by both parties, ensuring Shariah compliance
10. Limitation of Liability: Extent and limits of each party's liability under Saudi law
11. Confidentiality: Protection of confidential information shared between parties
12. Data Protection: Handling of personal data in compliance with Saudi data protection laws
13. Dispute Resolution: Process for resolving disputes, including Saudi court jurisdiction
14. Force Majeure: Provisions for unforeseen circumstances preventing contract performance
15. Governing Law: Specification of Saudi law and Shariah principles as governing law
1. Intellectual Property Rights: Required when the agreement involves software, content, or other IP-protected materials
2. Insurance: Necessary when specific insurance coverage is required for high-risk services
3. Change Management: Include when services may need modification during the agreement term
4. Service Level Agreement: Required for technical or ongoing services with specific performance metrics
5. Compliance with Anti-Money Laundering: Include for financial services or high-value transactions
6. Export Control: Necessary when products/services may be subject to export regulations
7. Environmental Compliance: Include for services/products with environmental impact considerations
8. Sub-contracting: Required when provider may need to engage third-party service providers
1. Schedule 1 - Service Specifications: Detailed technical specifications of products or services
2. Schedule 2 - Price List: Comprehensive pricing details including any variable elements
3. Schedule 3 - Service Levels: Detailed performance metrics and measurement criteria
4. Schedule 4 - Data Processing Terms: Detailed terms for handling personal data
5. Schedule 5 - Contact Details: Key contacts and escalation matrix for both parties
6. Appendix A - Required Documents: List of documents required from customer for compliance
7. Appendix B - Technical Requirements: Customer's technical requirements for service usage
8. Appendix C - Complaint Handling Procedure: Process for handling customer complaints as per Saudi consumer protection laws
Relevant legal definitions
Clauses
Relevant Industries
Retail
E-commerce
Technology
Financial Services
Healthcare
Telecommunications
Professional Services
Manufacturing
Construction
Education
Hospitality
Transportation
Energy
Real Estate
Consumer Goods
Relevant Teams
Legal
Commercial
Sales
Customer Service
Operations
Compliance
Risk Management
Business Development
Account Management
Product Management
Executive Leadership
Relevant Roles
Legal Counsel
Commercial Director
Business Development Manager
Compliance Officer
Contract Manager
Sales Director
Customer Service Manager
Operations Manager
Risk Manager
Chief Executive Officer
Chief Legal Officer
Chief Commercial Officer
Account Manager
Product Manager
General Manager
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