This Managed Services Agreement template is designed for use in the Saudi Arabian market where organizations seek to outsource specific operational functions to specialized service providers. The agreement is structured to comply with Saudi Arabian laws and regulations, including Sharia law principles, while incorporating international best practices in managed services contracting. It is particularly relevant in situations where ongoing operational services, technical support, or business process management are required. The document addresses critical aspects such as service level agreements, performance metrics, pricing, data protection, and compliance with local content requirements. It includes specific provisions required under Saudi commercial law and regulatory frameworks, making it suitable for both domestic and international service providers operating in the Kingdom. The agreement can be customized for various service types while maintaining compliance with Saudi Arabian legal requirements and business practices.
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1. Parties: Identification and details of the contracting parties including full legal names, registration numbers, and addresses
2. Background: Context of the agreement and brief description of the parties' business relationship
3. Definitions: Detailed definitions of terms used throughout the agreement
4. Scope of Services: Detailed description of the managed services to be provided
5. Term and Renewal: Duration of the agreement and renewal provisions
6. Service Provider Obligations: Comprehensive list of service provider's responsibilities and commitments
7. Customer Obligations: Customer's responsibilities and commitments to enable service delivery
8. Service Levels: Performance standards, metrics, and measurement methodology
9. Charges and Payment Terms: Pricing, payment schedule, invoicing, and related financial terms
10. Personnel and Resources: Requirements for staff, qualifications, and resources allocation
11. Intellectual Property Rights: Ownership and usage rights of IP created or used during service delivery
12. Confidentiality: Protection and handling of confidential information
13. Data Protection and Privacy: Compliance with Saudi Arabian data protection laws and data handling procedures
14. Liability and Indemnification: Limitation of liability and indemnification obligations
15. Force Majeure: Provisions for unforeseen circumstances and their handling
16. Termination: Grounds and procedures for contract termination
17. Exit Management: Procedures for service transition upon contract termination
18. Governing Law and Jurisdiction: Application of Saudi Arabian law and dispute resolution mechanisms
19. General Provisions: Standard boilerplate clauses including notices, amendments, and assignment
1. Shariah Compliance: Specific provisions ensuring compliance with Islamic law principles, required when explicitly requested or when dealing with Islamic financial institutions
2. Security Requirements: Detailed security protocols and compliance requirements, needed for services involving sensitive data or critical infrastructure
3. Business Continuity: Disaster recovery and business continuity requirements, essential for critical services
4. Third-Party Contracts: Management of subcontractors and third-party service providers, needed when subcontracting is allowed
5. Insurance: Specific insurance requirements and coverage levels, important for high-risk services
6. Local Content Requirements: Compliance with Saudi Arabia's local content requirements, necessary for government or semi-government contracts
7. Change Control: Procedures for managing changes to services or contract terms, important for long-term or complex services
8. Environmental Compliance: Environmental protection measures, necessary for services with environmental impact
9. Knowledge Transfer: Requirements for training and knowledge sharing, important when building internal capabilities is a goal
1. Schedule 1 - Service Description: Detailed technical and operational specifications of services
2. Schedule 2 - Service Levels and KPIs: Detailed service level agreements, performance indicators, and measurement methods
3. Schedule 3 - Pricing and Payment Schedule: Detailed pricing structure, payment terms, and billing procedures
4. Schedule 4 - Implementation Plan: Timeline and milestones for service implementation
5. Schedule 5 - Personnel and Key Contacts: List of key personnel, roles, and contact information
6. Schedule 6 - Technical Requirements: Detailed technical specifications and requirements
7. Schedule 7 - Security Procedures: Detailed security protocols and compliance requirements
8. Schedule 8 - Exit Management Plan: Detailed procedures for service transition upon contract termination
9. Appendix A - Form of Reports: Templates and formats for required service reports
10. Appendix B - Escalation Matrix: Contact details and procedures for issue escalation
11. Appendix C - Change Request Form: Standard form for requesting and documenting service changes
Authors
Relevant legal definitions
Clauses
Relevant Industries
Information Technology
Telecommunications
Financial Services
Healthcare
Oil & Gas
Manufacturing
Professional Services
Government Services
Education
Retail
Construction
Infrastructure
Utilities
Transportation & Logistics
Relevant Teams
Legal
Procurement
Information Technology
Operations
Finance
Compliance
Risk Management
Commercial
Project Management
Vendor Management
Technical Operations
Business Development
Relevant Roles
Chief Information Officer
Chief Technology Officer
Procurement Manager
Legal Counsel
Contract Manager
Operations Director
IT Director
Compliance Officer
Risk Manager
Service Delivery Manager
Commercial Director
Chief Financial Officer
Project Manager
Vendor Management Officer
Business Development Manager
Technical Operations Manager
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