The Master Subscription Agreement serves as the primary contractual framework for businesses offering subscription-based services in Saudi Arabia. This document is essential when establishing long-term service relationships, particularly in digital services, software platforms, or recurring service arrangements. It addresses key requirements under Saudi Arabian law, including Shariah compliance, data protection regulations, and electronic commerce laws. The agreement is designed to protect both service providers and subscribers while ensuring clear delineation of rights, responsibilities, and operational parameters. Companies typically use this Master Subscription Agreement when launching subscription services in Saudi Arabia, expanding their service offerings, or establishing enterprise-level service relationships. It includes comprehensive terms for service delivery, performance standards, payment structures, and compliance requirements, making it suitable for both domestic and international service providers operating in the Saudi market.
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1. Parties: Identification of the contracting parties, including full legal names, registration details, and addresses
2. Background: Context of the agreement and brief description of the parties' business relationship
3. Definitions and Interpretation: Comprehensive list of defined terms and interpretation rules
4. Subscription Services: Detailed description of services, access rights, and service delivery terms
5. Service Levels: Performance standards, availability commitments, and service quality metrics
6. Fees and Payment: Pricing, payment terms, invoicing, and late payment consequences
7. Term and Termination: Duration, renewal terms, and termination rights
8. Customer Obligations: Customer responsibilities, acceptable use policy, and compliance requirements
9. Provider Obligations: Provider's service commitments, support, and maintenance obligations
10. Data Protection and Security: Data handling, privacy compliance, and security measures
11. Intellectual Property Rights: IP ownership, licenses, and restrictions
12. Confidentiality: Protection of confidential information and trade secrets
13. Warranties and Representations: Service warranties and compliance with Shariah principles
14. Liability and Indemnification: Limitation of liability and indemnification obligations
15. Force Majeure: Events beyond reasonable control and their consequences
16. Governing Law and Jurisdiction: Saudi Arabian law application and dispute resolution
17. General Provisions: Standard boilerplate clauses including notices, assignment, and entire agreement
1. Professional Services: Include when implementation, training, or consulting services are part of the agreement
2. Reseller Terms: Include when the customer has rights to resell the services
3. Insurance: Include when specific insurance coverage requirements are needed
4. Export Control: Include when services involve cross-border data transfer or technology export
5. Disaster Recovery: Include for critical services requiring specific recovery commitments
6. Change Control: Include when formal change management procedures are required
7. Anti-Corruption: Include for high-value contracts or government-related services
8. Source Code Escrow: Include when customer requires source code protection
9. Local Content Requirements: Include when subject to Saudi Arabian local content rules
1. Service Description: Detailed technical specifications and service functionality
2. Service Level Agreement: Detailed performance metrics, measurement, and remedies
3. Pricing Schedule: Detailed fee structure, pricing tiers, and payment terms
4. Support Services: Support level definitions, response times, and escalation procedures
5. Data Processing Agreement: Detailed data handling procedures and compliance requirements
6. Security Requirements: Security standards, protocols, and compliance measures
7. Acceptable Use Policy: Rules and restrictions for service usage
8. Business Continuity Plan: Disaster recovery and service continuity procedures
9. Implementation Plan: Service deployment and integration timeline
10. Exit Plan: Transition assistance and data return procedures
Authors
Relevant legal definitions
Clauses
Relevant Industries
Information Technology
Software and SaaS
Healthcare
Financial Services
Education
Telecommunications
Professional Services
E-commerce
Manufacturing
Government Services
Media and Entertainment
Energy and Utilities
Retail
Transportation and Logistics
Relevant Teams
Legal
Commercial
Sales
Procurement
Information Technology
Finance
Compliance
Risk Management
Operations
Information Security
Business Development
Service Delivery
Relevant Roles
Chief Legal Officer
General Counsel
Commercial Director
Head of Sales
Chief Technology Officer
Procurement Manager
Contract Manager
Legal Counsel
Business Development Manager
Chief Information Officer
Chief Financial Officer
Information Security Officer
Compliance Officer
Risk Manager
Operations Director
Service Delivery Manager
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