The Cleaner Performance Appraisal document serves as a crucial tool for evaluating and documenting the performance of cleaning staff within South African organizations. It is designed to be used during regular performance review cycles, typically conducted quarterly or bi-annually, and complies with South African labor legislation, including the Basic Conditions of Employment Act and Sectoral Determination 1: Contract Cleaning Sector. The document facilitates fair and objective assessment of cleaning staff performance while promoting professional development and maintaining clear performance records as required by local employment regulations. It includes essential evaluation criteria, development planning, and necessary documentation for HR compliance.
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1. Employee Information: Basic details including employee name, ID number, position, department, and period of evaluation
2. Performance Rating Scale: Explanation of the rating system used (e.g., 1-5 scale) and what each rating level means
3. Core Performance Areas: Evaluation of essential cleaning duties including quality of work, thoroughness, and adherence to cleaning schedules
4. Safety and Compliance: Assessment of adherence to safety protocols, proper use of cleaning materials, and compliance with health and safety regulations
5. Attendance and Reliability: Evaluation of punctuality, attendance record, and reliability in completing assigned tasks
6. Interpersonal Skills: Assessment of communication with colleagues and supervisors, teamwork, and interaction with facility users
7. Overall Performance Summary: Summary of the employee's overall performance, including strengths and areas for improvement
8. Action Plan: Specific goals and timeline for improvement or development
9. Signatures: Space for signatures of the employee, supervisor, and any other relevant parties, with date
1. Special Projects/Additional Responsibilities: Used when the cleaner has taken on additional duties or special cleaning projects beyond regular responsibilities
2. Training and Development: Include when there have been specific training programs completed or required during the evaluation period
3. Customer/Tenant Feedback: Relevant for cleaners working in customer-facing environments or where tenant feedback is regularly collected
4. Equipment Maintenance: Include when the cleaner is responsible for maintaining or operating specialized cleaning equipment
5. Green Cleaning Practices: Include when the organization has specific environmental sustainability requirements
6. Language Proficiency: Include when communication in specific languages is a key requirement of the role
7. COVID-19 Protocol Compliance: Include during pandemic conditions when specific sanitization protocols are required
1. Schedule A: Detailed Cleaning Checklist: Comprehensive list of cleaning tasks and frequency of completion
2. Schedule B: Performance Metrics: Detailed breakdown of performance scores across all evaluation criteria
3. Schedule C: Incident Report Summary: Summary of any workplace incidents or accidents during the evaluation period
4. Appendix 1: Training Records: Documentation of completed training programs and certifications
5. Appendix 2: Previous Appraisal Summary: Summary of previous performance appraisal for progress comparison
6. Appendix 3: Customer Feedback Forms: Copies of relevant customer feedback or complaints received during the evaluation period
Authors
Relevant legal definitions
Clauses
Relevant Industries
Commercial Cleaning Services
Facility Management
Healthcare
Education
Hospitality
Retail
Office Management
Industrial
Public Sector
Property Management
Transportation
Entertainment and Events
Relevant Teams
Human Resources
Facilities Management
Operations
Housekeeping
Environmental Services
Building Services
Maintenance
General Services
Support Services
Property Management
Relevant Roles
Cleaner
Cleaning Supervisor
Housekeeping Staff
Janitorial Worker
Cleaning Team Leader
Domestic Worker
Sanitization Specialist
Housekeeping Supervisor
Cleaning Services Coordinator
Facilities Cleaner
Environmental Services Worker
Maintenance Cleaner
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