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The Complaint Letter To Automobile Company is a crucial document used when formal grievances need to be raised with automotive manufacturers or dealerships in South Africa. It serves as an official communication channel for consumers experiencing issues with their vehicles, whether related to manufacturing defects, service problems, or warranty disputes. The document must comply with South African consumer protection legislation, particularly the Consumer Protection Act 68 of 2008, and follow guidelines set by the Motor Industry Ombudsman of South Africa (MIOSA). This type of letter typically precedes any legal action and may be required as evidence if the matter escalates to the MIOSA or courts. It should detail the complete history of the issue, including all previous attempts at resolution, and clearly state the desired outcome while referencing relevant consumer rights under South African law.

1. Sender's Details: Full name, address, contact information, and customer/vehicle reference numbers

2. Recipient's Details: Company name, department, address, and if possible, specific contact person

3. Subject Line: Clear identifier of the complaint including vehicle model, year, and brief issue description

4. Purchase Information: Details of when and where the vehicle was purchased, including dealer information

5. Vehicle Information: Complete vehicle details including make, model, year, VIN, and current mileage

6. Problem Description: Detailed explanation of the issue(s), when they started, and their impact

7. Previous Actions Taken: Documentation of previous attempts to resolve the issue, including dates and outcomes

8. Legal Rights Reference: Reference to relevant consumer protection laws and rights being invoked

9. Requested Resolution: Clear statement of the desired outcome or remedy

10. Closing: Professional closing with timeline for expected response and contact information