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The Complaint Letter To Transporter For Damaged Goods is a critical business document used when goods are received in damaged condition after transport in South Africa. This document serves as the first formal step in the claims process, establishing a written record of the complaint and initiating the resolution process. It's designed to comply with South African consumer protection legislation and transport regulations, particularly the Consumer Protection Act 68 of 2008 and the National Road Traffic Act 93 of 1996. The letter should be sent promptly upon discovery of damage, typically within the carrier's stated claim period, and must include specific details about the shipment, damage documentation, and clear demands for resolution. This document is essential for protecting the sender's rights and potentially serving as evidence in legal proceedings.

1. Sender's Details: Full contact information including name, address, contact numbers, and email of the complainant

2. Recipient's Details: Complete details of the transport company including company name, address, and relevant department

3. Reference Information: Shipment tracking number, order number, date of shipment, and any other relevant reference numbers

4. Subject Line: Clear indication that this is a formal complaint regarding damaged goods

5. Description of Incident: Detailed account of when and how the damage was discovered, nature of damage, and initial inspection findings

6. Impact Statement: Description of the financial or operational impact of the damaged goods

7. Evidence Reference: Reference to attached photographs, inspection reports, or other documentation proving the damage

8. Specific Demand: Clear statement of the expected resolution (compensation, replacement, etc.)

9. Closing: Professional closing with expected timeframe for response and contact information for follow-up