This Customer Consent Form is designed for organizations operating in the United Arab Emirates that need to collect and process personal data from their customers. The document becomes necessary whenever a business needs to obtain explicit consent for data processing activities, as required by UAE's Federal Decree Law No. 45 of 2021 and related regulations. The form should be used prior to collecting any personal data and must be updated if there are changes to data processing activities. It typically includes provisions for data collection purposes, processing details, third-party sharing, retention periods, and customer rights. The document must be provided in a clear, accessible format and, while this version is in English, should typically be available in both English and Arabic to ensure full compliance with UAE requirements.
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1. Customer Information: Section for collecting basic customer details including name, Emirates ID, contact information
2. Purpose of Consent: Clear statement of specific purposes for which consent is being sought
3. Data Collection Details: Specific information about what personal data will be collected and processed
4. Data Usage and Processing: Explanation of how the collected data will be used, processed, and stored
5. Third Party Disclosure: Information about any third parties with whom data may be shared
6. Customer Rights: Statement of customer's rights regarding their data, including right to withdraw consent
7. Duration of Consent: Period for which the consent remains valid
8. Declaration and Signature: Final declaration and space for customer signature/electronic consent
1. Health Information Consent: Additional section when collecting health-related data, complying with healthcare ICT laws
2. Financial Information Consent: Additional section when collecting financial data, complying with Central Bank regulations
3. Marketing Communications: Optional section for obtaining separate consent for marketing communications
4. International Transfer: Required when personal data will be transferred outside the UAE
5. Special Categories of Data: Additional section when collecting sensitive personal data as defined in UAE law
1. Schedule 1 - Data Processing Activities: Detailed list of specific data processing activities and purposes
2. Schedule 2 - Third Party Recipients: List of third parties with whom data may be shared and their purposes
3. Schedule 3 - Privacy Policy: Full privacy policy or link to the detailed privacy policy document
4. Appendix A - Withdrawal Process: Detailed process for withdrawing consent, including forms and contact information
Authors
Relevant legal definitions
Clauses
Relevant Industries
Banking & Financial Services
Healthcare
Retail
Technology
Telecommunications
Education
Professional Services
Real Estate
Insurance
Hospitality
E-commerce
Transportation
Manufacturing
Media & Entertainment
Relevant Teams
Legal
Compliance
Data Protection
Customer Service
Operations
Information Technology
Risk Management
Marketing
Human Resources
Information Security
Privacy
Relevant Roles
Data Protection Officer
Compliance Manager
Legal Counsel
Privacy Officer
Customer Service Manager
Operations Director
IT Security Manager
Risk Manager
Customer Relations Manager
Business Development Manager
Marketing Manager
Human Resources Manager
Information Security Officer
Chief Privacy Officer
Chief Compliance Officer
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