Your data doesn't train Genie's AI
You keep IP ownership of your information
1. Parties: Identification and details of the contracting business entities
2. Background: Context of the business relationship and purpose of the agreement
3. Definitions: Definitions of key terms used throughout the agreement
4. Term and Duration: Period of the agreement, including commencement date and renewal terms
5. Business Objectives: Clear statement of shared business goals and strategic objectives
6. Scope of Collaboration: Overview of business areas covered by the agreement
7. Mutual Commitments: High-level commitments and responsibilities of each party
8. Governance Structure: Framework for managing the business relationship, including steering committees and escalation paths
9. Performance Reviews: Process and frequency of reviewing business performance and relationship health
10. Communication Protocol: Agreed channels and procedures for formal communication
11. Confidentiality: Protection and handling of confidential information
12. Intellectual Property Rights: Ownership and usage rights of IP in the context of the collaboration
13. Liability and Indemnification: Allocation of risks and responsibilities between parties
14. Termination: Conditions and process for ending the agreement
15. Dispute Resolution: Process for resolving disagreements and conflicts
16. General Provisions: Standard legal clauses including governing law, amendments, and notices
1. Data Protection: Specific section required when collaboration involves significant data sharing or processing
2. Financial Terms: Include when the agreement involves direct financial commitments or revenue sharing
3. Quality Assurance: Required when specific quality standards or certifications need to be maintained
4. Compliance Requirements: Include when specific regulatory or industry compliance obligations need to be addressed
5. Business Continuity: Required when service continuity is critical to the business relationship
6. Exit Management: Include when complex transition arrangements are needed for agreement termination
7. Force Majeure: Include when specific circumstances for non-performance need to be defined
8. Insurance Requirements: Required when specific insurance coverage needs to be maintained by either party
1. Schedule 1 - Business Objectives and KPIs: Detailed description of business objectives and key performance indicators
2. Schedule 2 - Governance Framework: Detailed governance structure, meeting cadence, and key stakeholders
3. Schedule 3 - Escalation Matrix: Detailed escalation procedures and contact information
4. Schedule 4 - Communication Plan: Detailed communication protocols and responsible parties
5. Appendix A - Key Contacts: List of key personnel and their roles from both parties
6. Appendix B - Reporting Templates: Standard templates for performance reporting and reviews
7. Appendix C - Compliance Requirements: Detailed compliance obligations and certification requirements
8. Appendix D - Exit Plan Template: Framework for managing contract termination and transition
Information Technology
Manufacturing
Financial Services
Healthcare
Telecommunications
Professional Services
Logistics and Supply Chain
Energy and Utilities
Retail and Consumer Goods
Automotive
Pharmaceuticals
Construction and Engineering
Media and Entertainment
Education and Training
Legal
Commercial
Business Development
Operations
Strategy
Procurement
Risk Management
Compliance
Corporate Development
Partner Management
Executive Leadership
Contract Management
Business Operations
Chief Executive Officer
Chief Operating Officer
Chief Commercial Officer
Business Development Director
Strategic Partnerships Manager
Legal Counsel
Contract Manager
Commercial Director
Head of Operations
Chief Strategy Officer
Business Relationship Manager
Alliance Manager
Head of Procurement
Risk Manager
Compliance Officer
General Counsel
Find the exact document you need
Business Service Level Agreement
An Austrian-law governed agreement defining service levels, performance metrics, and delivery standards between business entities, compliant with Austrian commercial law and EU regulations.
Team Slas
An Austrian law-compliant Service Level Agreement template for managing team performance metrics and service standards.
SaaS SLA
An Austrian law-governed SLA for SaaS services defining service levels, performance metrics, and compliance requirements.
SLA Production Support
An Austrian law-governed Service Level Agreement defining terms and metrics for production support services, including response times and performance standards.
SLA Contract Management
An Austrian law-governed Service Level Agreement (SLA) Contract Management framework defining service delivery terms, performance metrics, and operational requirements between contracting parties.
SLA 999
Austrian law-compliant Service Level Agreement template defining service standards, performance metrics, and accountability measures.
SLA
An Austrian law-governed Service Level Agreement defining service standards, performance metrics, and remedies between service provider and customer.
Internal SLA
Austrian-law governed Internal Service Level Agreement defining service standards and performance metrics between internal departments.
99.99 SLA In Minutes
An Austrian law-governed Service Level Agreement (SLA) guaranteeing 99.99% service uptime with strict performance metrics and compliance requirements.
SLA Change Management
An Austrian law-compliant framework for managing SLA changes, defining procedures and responsibilities for service level modifications.
SLA Request
An Austrian law-governed Service Level Agreement (SLA) Request document establishing service performance standards and metrics between provider and recipient.
Default SLA
An Austrian law-governed Service Level Agreement template defining service standards, performance metrics, and remedies for service delivery relationships.
API SLA
An Austrian law-governed Service Level Agreement for API services, defining performance commitments and operational requirements while ensuring compliance with EU regulations.
SLA Type
An Austrian law-governed agreement defining service performance standards, metrics, and delivery commitments between service provider and recipient.
SLA Telecom
An Austrian law-governed telecommunications Service Level Agreement defining service standards, performance metrics, and remedies for telecommunications services provision.
Managed Services Service Level Agreement
Austrian law-governed Service Level Agreement defining performance metrics and obligations for managed IT services provision.
SLA Base
An Austrian law-governed Service Level Agreement (SLA) template defining core service standards and performance metrics between provider and recipient.
Itil Service Level Agreement
An Austrian-law governed ITIL Service Level Agreement defining IT service delivery standards and performance requirements between service provider and client.
Improved SLA
An enhanced Service Level Agreement template compliant with Austrian law, defining comprehensive service levels and performance metrics with enforceable remedies.
Agency SLA
An Austrian law-governed Service Level Agreement for commercial agency relationships, establishing performance standards and compliance requirements.
SLA Production
Austrian-law governed Service Level Agreement template for production services, compliant with Austrian industrial standards and regulations.
Tier 3 SLA
High-availability (99.999%) Service Level Agreement under Austrian law for mission-critical services with comprehensive performance and support commitments.
SLA Uptime
Austrian law-compliant Service Level Agreement establishing uptime guarantees and performance metrics for digital service provision.
SLA (Healthcare)
Austrian healthcare service level agreement template incorporating local healthcare regulations and EU compliance requirements for medical service delivery.
Simple SLA
An Austrian-law governed Service Level Agreement defining service standards, performance metrics, and mutual obligations between provider and customer.
Normal SLA
An Austrian law-governed Service Level Agreement defining service standards, performance metrics, and remedies between service provider and customer.
Task SLA
An Austrian law-governed agreement defining performance metrics and service levels for specific tasks, including delivery requirements and compliance standards.
SLA Warehouse
An Austrian law-governed agreement setting service levels and operational requirements for warehouse services between a provider and client.
SLA Training
An Austrian law-governed Service Level Agreement for professional training services that defines performance metrics and delivery standards.
SLA Storage
An Austrian-law governed Service Level Agreement defining terms, conditions, and performance metrics for data storage services.
SLA Server Uptime
An Austrian law-governed Service Level Agreement establishing server uptime commitments, measurement criteria, and compensation mechanisms.
SLA Database
An Austrian law-governed Service Level Agreement for database services, defining performance metrics and compliance requirements under Austrian and EU regulations.
SLA Audit
An Austrian law-compliant template for conducting and documenting Service Level Agreement (SLA) audits, incorporating local and EU regulatory requirements.
Security Level Agreement
An Austrian law-governed agreement establishing security requirements, performance metrics, and compliance obligations between parties, incorporating both national and EU regulatory requirements.
Quality SLA
An Austrian-law governed Quality Service Level Agreement defining service standards, performance metrics, and remedies between service provider and customer.
Latency SLA
An Austrian law-governed Service Level Agreement establishing latency performance standards, measurement methods, and remedies for digital services.
Guaranteed SLA
An Austrian law-governed agreement establishing guaranteed service levels with specific performance metrics and remedies for service failures.
Premium SLA
An Austrian law-governed Premium Service Level Agreement defining enhanced service standards, support levels, and performance guarantees for critical business services.
Performance SLA
An Austrian law-governed agreement establishing measurable service performance levels between provider and recipient, with specific metrics and consequences for non-compliance.
Office SLA
An Austrian law-governed Service Level Agreement for office services, defining performance standards and service delivery requirements.
ұԾ’s Security Promise
Genie is the safest place to draft. Here’s how we prioritise your privacy and security.
Your documents are private:
We do not train on your data; ұԾ’s AI improves independently
All data stored on Genie is private to your organisation
Your documents are protected:
Your documents are protected by ultra-secure 256-bit encryption
We are ISO27001 certified, so your data is secure
Organizational security:
You retain IP ownership of your documents and their information
You have full control over your data and who gets to see it


.png)