This Finance SLA template is designed for use in the Austrian market where financial institutions, banks, or FinTech companies provide specific financial services to corporate or institutional clients. The document is structured to comply with Austrian financial regulations, including the Banking Act (BWG) and Financial Market Authority requirements, while also addressing EU-wide regulations such as GDPR and MiFID II. The Finance SLA includes comprehensive service level metrics, performance standards, security protocols, and regulatory compliance requirements specific to financial services. It is particularly valuable for establishing clear operational parameters, reporting requirements, and accountability measures in financial service relationships, with specific attention to Austrian market practices and regulatory expectations.
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1. Parties: Identification of the financial service provider and the client, including their legal status and registration details
2. Background: Context of the agreement and brief description of the financial services to be provided
3. Definitions: Detailed definitions of technical terms, service metrics, and other key concepts used in the agreement
4. Services Overview: Comprehensive description of the financial services covered by the SLA
5. Service Levels: Detailed specification of service levels, including availability, response times, and performance metrics
6. Performance Monitoring: Procedures for monitoring and reporting service performance
7. Security Requirements: Security measures and protocols for protecting financial data and transactions
8. Data Protection: GDPR compliance measures and data handling procedures
9. Business Continuity: Disaster recovery and business continuity requirements
10. Fees and Payments: Pricing structure, payment terms, and billing procedures
11. Service Credits: Compensation mechanism for service level failures
12. Term and Termination: Duration of agreement and termination provisions
13. Liability and Indemnification: Limitation of liability and indemnification provisions
14. Governing Law and Jurisdiction: Specification of Austrian law as governing law and jurisdiction
1. Regulatory Compliance: Additional section for specific regulatory requirements when dealing with regulated financial activities
2. Third-Party Services: Section covering management of third-party service providers when applicable
3. Change Management: Procedures for implementing service changes when significant modifications are expected
4. Training and Support: Details of training and support services if included in the service offering
5. Intellectual Property Rights: Specific IP provisions when proprietary financial software or systems are involved
6. Insurance Requirements: Specific insurance obligations when dealing with high-value financial services
7. Anti-Money Laundering Compliance: Specific AML procedures when dealing with payment processing or banking services
1. Schedule 1 - Service Descriptions: Detailed technical specifications of each financial service provided
2. Schedule 2 - Service Level Metrics: Specific performance metrics, measurement methods, and targets
3. Schedule 3 - Fee Schedule: Detailed pricing structure and payment terms
4. Schedule 4 - Security Protocols: Detailed security requirements and procedures
5. Schedule 5 - Data Processing Agreement: GDPR-compliant data processing terms and procedures
6. Schedule 6 - Business Continuity Plan: Detailed disaster recovery and business continuity procedures
7. Schedule 7 - Reporting Requirements: Templates and specifications for performance reporting
8. Appendix A - Contact Details: Key contacts and escalation procedures
9. Appendix B - Technical Requirements: Technical specifications for system integration
Authors
Relevant legal definitions
Clauses
Relevant Industries
Banking
Financial Services
FinTech
Investment Management
Corporate Treasury
Payment Services
Wealth Management
Insurance
Asset Management
Corporate Banking
Relevant Teams
Legal
Finance
Compliance
Risk Management
Operations
Treasury
Information Technology
Procurement
Vendor Management
Internal Audit
Financial Control
Service Delivery
Relevant Roles
Chief Financial Officer
Head of Treasury
Financial Controller
Compliance Officer
Risk Manager
Operations Director
Service Delivery Manager
Legal Counsel
Procurement Manager
IT Director
Chief Technology Officer
Head of Financial Operations
Banking Relationship Manager
Chief Operations Officer
Financial Services Manager
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