51Ƶ

Finance SLA for Austria

Finance SLA Template for Austria

A comprehensive Service Level Agreement tailored for financial services operations in Austria, governed by Austrian law and compliant with EU regulations. This document establishes the framework for delivering financial services, including detailed service levels, performance metrics, security requirements, and compliance obligations. It incorporates specific provisions required under Austrian Banking Act (BWG), Financial Market Authority requirements, and EU-wide regulations such as GDPR, ensuring robust governance of financial service delivery while maintaining regulatory compliance.

Your data doesn't train Genie's AI

You keep IP ownership of your information

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Download a Standard Template

4.6 / 5
4.8 / 5
Access for free
OR

Alternatively: Run an advanced review of an existing
Finance SLA

Let Genie AI's market-leading legal AI identify missing terms, unusual language, compliance issues and more - in just seconds.

What is a Finance SLA?

This Finance SLA template is designed for use in the Austrian market where financial institutions, banks, or FinTech companies provide specific financial services to corporate or institutional clients. The document is structured to comply with Austrian financial regulations, including the Banking Act (BWG) and Financial Market Authority requirements, while also addressing EU-wide regulations such as GDPR and MiFID II. The Finance SLA includes comprehensive service level metrics, performance standards, security protocols, and regulatory compliance requirements specific to financial services. It is particularly valuable for establishing clear operational parameters, reporting requirements, and accountability measures in financial service relationships, with specific attention to Austrian market practices and regulatory expectations.

What sections should be included in a Finance SLA?

1. Parties: Identification of the financial service provider and the client, including their legal status and registration details

2. Background: Context of the agreement and brief description of the financial services to be provided

3. Definitions: Detailed definitions of technical terms, service metrics, and other key concepts used in the agreement

4. Services Overview: Comprehensive description of the financial services covered by the SLA

5. Service Levels: Detailed specification of service levels, including availability, response times, and performance metrics

6. Performance Monitoring: Procedures for monitoring and reporting service performance

7. Security Requirements: Security measures and protocols for protecting financial data and transactions

8. Data Protection: GDPR compliance measures and data handling procedures

9. Business Continuity: Disaster recovery and business continuity requirements

10. Fees and Payments: Pricing structure, payment terms, and billing procedures

11. Service Credits: Compensation mechanism for service level failures

12. Term and Termination: Duration of agreement and termination provisions

13. Liability and Indemnification: Limitation of liability and indemnification provisions

14. Governing Law and Jurisdiction: Specification of Austrian law as governing law and jurisdiction

What sections are optional to include in a Finance SLA?

1. Regulatory Compliance: Additional section for specific regulatory requirements when dealing with regulated financial activities

2. Third-Party Services: Section covering management of third-party service providers when applicable

3. Change Management: Procedures for implementing service changes when significant modifications are expected

4. Training and Support: Details of training and support services if included in the service offering

5. Intellectual Property Rights: Specific IP provisions when proprietary financial software or systems are involved

6. Insurance Requirements: Specific insurance obligations when dealing with high-value financial services

7. Anti-Money Laundering Compliance: Specific AML procedures when dealing with payment processing or banking services

What schedules should be included in a Finance SLA?

1. Schedule 1 - Service Descriptions: Detailed technical specifications of each financial service provided

2. Schedule 2 - Service Level Metrics: Specific performance metrics, measurement methods, and targets

3. Schedule 3 - Fee Schedule: Detailed pricing structure and payment terms

4. Schedule 4 - Security Protocols: Detailed security requirements and procedures

5. Schedule 5 - Data Processing Agreement: GDPR-compliant data processing terms and procedures

6. Schedule 6 - Business Continuity Plan: Detailed disaster recovery and business continuity procedures

7. Schedule 7 - Reporting Requirements: Templates and specifications for performance reporting

8. Appendix A - Contact Details: Key contacts and escalation procedures

9. Appendix B - Technical Requirements: Technical specifications for system integration

Authors

Alex Denne

Head of Growth (Open Source Law) @ Genie AI | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Jurisdiction

Austria

Publisher

Genie AI

Cost

Free to use
Relevant legal definitions



















































Clauses



































Relevant Industries

Banking

Financial Services

FinTech

Investment Management

Corporate Treasury

Payment Services

Wealth Management

Insurance

Asset Management

Corporate Banking

Relevant Teams

Legal

Finance

Compliance

Risk Management

Operations

Treasury

Information Technology

Procurement

Vendor Management

Internal Audit

Financial Control

Service Delivery

Relevant Roles

Chief Financial Officer

Head of Treasury

Financial Controller

Compliance Officer

Risk Manager

Operations Director

Service Delivery Manager

Legal Counsel

Procurement Manager

IT Director

Chief Technology Officer

Head of Financial Operations

Banking Relationship Manager

Chief Operations Officer

Financial Services Manager

Industries









Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

Find the exact document you need

Business Service Level Agreement

An Austrian-law governed agreement defining service levels, performance metrics, and delivery standards between business entities, compliant with Austrian commercial law and EU regulations.

find out more

Team Slas

An Austrian law-compliant Service Level Agreement template for managing team performance metrics and service standards.

find out more

SaaS SLA

An Austrian law-governed SLA for SaaS services defining service levels, performance metrics, and compliance requirements.

find out more

SLA Production Support

An Austrian law-governed Service Level Agreement defining terms and metrics for production support services, including response times and performance standards.

find out more

SLA Contract Management

An Austrian law-governed Service Level Agreement (SLA) Contract Management framework defining service delivery terms, performance metrics, and operational requirements between contracting parties.

find out more

SLA 999

Austrian law-compliant Service Level Agreement template defining service standards, performance metrics, and accountability measures.

find out more

SLA

An Austrian law-governed Service Level Agreement defining service standards, performance metrics, and remedies between service provider and customer.

find out more

Internal SLA

Austrian-law governed Internal Service Level Agreement defining service standards and performance metrics between internal departments.

find out more

99.99 SLA In Minutes

An Austrian law-governed Service Level Agreement (SLA) guaranteeing 99.99% service uptime with strict performance metrics and compliance requirements.

find out more

SLA Change Management

An Austrian law-compliant framework for managing SLA changes, defining procedures and responsibilities for service level modifications.

find out more

SLA Request

An Austrian law-governed Service Level Agreement (SLA) Request document establishing service performance standards and metrics between provider and recipient.

find out more

Default SLA

An Austrian law-governed Service Level Agreement template defining service standards, performance metrics, and remedies for service delivery relationships.

find out more

API SLA

An Austrian law-governed Service Level Agreement for API services, defining performance commitments and operational requirements while ensuring compliance with EU regulations.

find out more

SLA Type

An Austrian law-governed agreement defining service performance standards, metrics, and delivery commitments between service provider and recipient.

find out more

SLA Telecom

An Austrian law-governed telecommunications Service Level Agreement defining service standards, performance metrics, and remedies for telecommunications services provision.

find out more

Managed Services Service Level Agreement

Austrian law-governed Service Level Agreement defining performance metrics and obligations for managed IT services provision.

find out more

SLA Base

An Austrian law-governed Service Level Agreement (SLA) template defining core service standards and performance metrics between provider and recipient.

find out more

Itil Service Level Agreement

An Austrian-law governed ITIL Service Level Agreement defining IT service delivery standards and performance requirements between service provider and client.

find out more

Improved SLA

An enhanced Service Level Agreement template compliant with Austrian law, defining comprehensive service levels and performance metrics with enforceable remedies.

find out more

Agency SLA

An Austrian law-governed Service Level Agreement for commercial agency relationships, establishing performance standards and compliance requirements.

find out more

SLA Production

Austrian-law governed Service Level Agreement template for production services, compliant with Austrian industrial standards and regulations.

find out more

Tier 3 SLA

High-availability (99.999%) Service Level Agreement under Austrian law for mission-critical services with comprehensive performance and support commitments.

find out more

SLA Uptime

Austrian law-compliant Service Level Agreement establishing uptime guarantees and performance metrics for digital service provision.

find out more

SLA (Healthcare)

Austrian healthcare service level agreement template incorporating local healthcare regulations and EU compliance requirements for medical service delivery.

find out more

Simple SLA

An Austrian-law governed Service Level Agreement defining service standards, performance metrics, and mutual obligations between provider and customer.

find out more

Normal SLA

An Austrian law-governed Service Level Agreement defining service standards, performance metrics, and remedies between service provider and customer.

find out more

Task SLA

An Austrian law-governed agreement defining performance metrics and service levels for specific tasks, including delivery requirements and compliance standards.

find out more

SLA Warehouse

An Austrian law-governed agreement setting service levels and operational requirements for warehouse services between a provider and client.

find out more

SLA Training

An Austrian law-governed Service Level Agreement for professional training services that defines performance metrics and delivery standards.

find out more

SLA Storage

An Austrian-law governed Service Level Agreement defining terms, conditions, and performance metrics for data storage services.

find out more

SLA Server Uptime

An Austrian law-governed Service Level Agreement establishing server uptime commitments, measurement criteria, and compensation mechanisms.

find out more

SLA Database

An Austrian law-governed Service Level Agreement for database services, defining performance metrics and compliance requirements under Austrian and EU regulations.

find out more

SLA Audit

An Austrian law-compliant template for conducting and documenting Service Level Agreement (SLA) audits, incorporating local and EU regulatory requirements.

find out more

Security Level Agreement

An Austrian law-governed agreement establishing security requirements, performance metrics, and compliance obligations between parties, incorporating both national and EU regulatory requirements.

find out more

Quality SLA

An Austrian-law governed Quality Service Level Agreement defining service standards, performance metrics, and remedies between service provider and customer.

find out more

Latency SLA

An Austrian law-governed Service Level Agreement establishing latency performance standards, measurement methods, and remedies for digital services.

find out more

Guaranteed SLA

An Austrian law-governed agreement establishing guaranteed service levels with specific performance metrics and remedies for service failures.

find out more

Premium SLA

An Austrian law-governed Premium Service Level Agreement defining enhanced service standards, support levels, and performance guarantees for critical business services.

find out more

Performance SLA

An Austrian law-governed agreement establishing measurable service performance levels between provider and recipient, with specific metrics and consequences for non-compliance.

find out more

Office SLA

An Austrian law-governed Service Level Agreement for office services, defining performance standards and service delivery requirements.

find out more
See more related templates

ұԾ’s Security Promise

Genie is the safest place to draft. Here’s how we prioritise your privacy and security.

Your documents are private:

We do not train on your data; ұԾ’s AI improves independently

All data stored on Genie is private to your organisation

Your documents are protected:

Your documents are protected by ultra-secure 256-bit encryption

We are ISO27001 certified, so your data is secure

Organizational security:

You retain IP ownership of your documents and their information

You have full control over your data and who gets to see it