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1. Parties: Identification and details of the service provider and service recipient, including registration numbers and authorized representatives
2. Background: Context of the agreement and business relationship between the parties
3. Definitions: Detailed definitions of technical and legal terms used throughout the agreement
4. Service Description: Comprehensive description of services to be provided, including scope and exclusions
5. Service Levels: Detailed performance metrics, measurement methods, and reporting requirements
6. Service Credits and Penalties: Compensation mechanism for service level failures and calculation methods
7. Support and Response Times: Support services, incident classification, and response time commitments
8. Customer Obligations: Requirements and responsibilities of the customer to enable service delivery
9. Fees and Payment Terms: Pricing structure, payment schedule, and related financial terms
10. Term and Termination: Duration of agreement, renewal terms, and termination conditions
11. Data Protection and Security: GDPR compliance measures and data security requirements
12. Confidentiality: Protection of confidential information and trade secrets
13. Liability and Indemnification: Limitation of liability and indemnification obligations under Belgian law
14. Force Majeure: Circumstances excusing performance under Belgian law
15. Governing Law and Jurisdiction: Confirmation of Belgian law application and jurisdiction for disputes
16. General Provisions: Standard legal clauses including notices, amendments, and assignment
1. Intellectual Property Rights: Required when service involves creation or use of intellectual property
2. Change Management: Include when services may require modifications during the contract term
3. Disaster Recovery: Necessary for critical services requiring business continuity planning
4. Insurance Requirements: Include for high-risk services or when required by industry regulations
5. Personnel and Security Clearance: Required when service provider's staff need access to sensitive areas or data
6. Compliance with Industry Standards: Include when service must meet specific industry certifications or standards
7. Subcontracting: Include when service provider may need to engage subcontractors
8. Exit Management: Required for complex services requiring transition planning
9. Environmental Requirements: Include when service has environmental impact or sustainability requirements
1. Schedule 1 - Service Level Specifications: Detailed technical specifications of service levels and measurement methodologies
2. Schedule 2 - Pricing and Service Credits: Detailed fee structure and service credit calculations
3. Schedule 3 - Support Procedures: Detailed support processes, escalation procedures, and contact information
4. Schedule 4 - Technical Requirements: Technical specifications and requirements for service delivery
5. Schedule 5 - Security Requirements: Detailed security protocols and compliance requirements
6. Schedule 6 - Data Processing Agreement: GDPR-compliant data processing terms and procedures
7. Schedule 7 - Service Implementation Plan: Timeline and milestones for service implementation
8. Appendix A - Incident Response Matrix: Classification of incidents and corresponding response times
9. Appendix B - Report Templates: Templates for regular service performance reporting
Information Technology
Telecommunications
Professional Services
Cloud Services
Managed Services
Healthcare
Financial Services
Manufacturing
Logistics
Business Process Outsourcing
Facilities Management
Software Development
Network Infrastructure
Data Center Services
Consulting Services
Legal
Information Technology
Procurement
Operations
Service Delivery
Compliance
Risk Management
Vendor Management
Contract Management
Quality Assurance
Information Security
Data Protection
Commercial
Technical Support
Project Management
Chief Information Officer
IT Director
Service Delivery Manager
Contract Manager
Procurement Manager
Legal Counsel
Compliance Officer
Operations Director
Technical Account Manager
Service Operations Manager
Risk Manager
Business Relationship Manager
Quality Assurance Manager
Project Manager
Vendor Manager
Chief Technology Officer
Head of Operations
Commercial Director
Data Protection Officer
Service Level Manager
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