This Default SLA template is designed for use under Belgian jurisdiction when establishing formal service delivery arrangements between businesses. It serves as a comprehensive framework for defining service levels, performance metrics, and operational requirements while ensuring compliance with Belgian civil law and EU regulations. The document is particularly valuable when organizations need to establish clear, measurable service standards and accountability mechanisms. It includes essential provisions for service delivery, monitoring, reporting, and remedy mechanisms, along with specific considerations for data protection under GDPR. This Default SLA template incorporates best practices for B2B relationships under Belgian law and can be customized based on specific service requirements while maintaining its core legal framework.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
Your data doesn't train Genie's AI
You keep IP ownership of your docs
1. Parties: Identification and details of the service provider and service recipient, including registered addresses and company numbers
2. Background: Context of the agreement and brief description of the services to be provided
3. Definitions: Detailed definitions of technical terms, service metrics, and other key terms used throughout the agreement
4. Services Overview: High-level description of the services covered by the agreement
5. Service Levels: Detailed performance metrics, measurement methods, and reporting requirements
6. Service Credits and Penalties: Compensation mechanism for service level failures and calculation methods
7. Monitoring and Reporting: Procedures for monitoring service performance and regular reporting requirements
8. Support and Maintenance: Details of support services, maintenance windows, and response times
9. Data Protection and Security: GDPR compliance measures and security requirements for service delivery
10. Responsibilities: Detailed obligations of both parties for service delivery and acceptance
11. Force Majeure: Circumstances under which parties are excused from performance obligations
12. Term and Termination: Duration of the agreement and conditions for termination
13. Governing Law and Jurisdiction: Confirmation of Belgian law application and jurisdiction for disputes
1. Disaster Recovery: Include when services are critical to business operations, detailing recovery procedures and timelines
2. Change Management: Include for complex services requiring formal processes for service modifications
3. Compliance Requirements: Include for regulated industries or when specific compliance certifications are required
4. Subcontractors: Include when service provider may use third-party providers
5. Insurance Requirements: Include for high-risk services or when specific insurance coverage is needed
6. Knowledge Transfer: Include when service transition or exit requires significant knowledge sharing
7. Environmental Requirements: Include when services have environmental impact or sustainability requirements
1. Schedule 1 - Service Specifications: Detailed technical specifications of services and delivery requirements
2. Schedule 2 - Service Level Metrics: Detailed performance metrics, calculation methods, and measurement periods
3. Schedule 3 - Pricing and Service Credits: Detailed pricing structure and service credit calculations
4. Schedule 4 - Support Procedures: Detailed support processes, escalation procedures, and contact information
5. Schedule 5 - Security Requirements: Detailed security protocols, standards, and compliance requirements
6. Schedule 6 - Data Processing Agreement: GDPR-compliant data processing terms and procedures
7. Schedule 7 - Business Continuity Plan: Detailed procedures for service continuity and disaster recovery
8. Appendix A - Technical Infrastructure: Documentation of technical infrastructure and dependencies
9. Appendix B - Reporting Templates: Standard templates for service level reporting and performance monitoring
Find the exact document you need
SLA Cloud Service
Belgian law-governed Service Level Agreement for cloud services, defining service standards and obligations while ensuring compliance with Belgian and EU regulations.
Download
SLA Agreement IT Services
Belgian law-governed Service Level Agreement defining IT service delivery standards, performance metrics, and compliance requirements.
Download
Business Term SLA
A Belgian law-governed Service Level Agreement defining business service standards, performance metrics, and remedies for service delivery.
Download
Monitoring Service Level Agreement
Belgian law-compliant Service Level Agreement template for monitoring services, incorporating EU regulatory requirements and performance measurement frameworks.
Download
4 Hour SLA
Belgian law-governed Service Level Agreement establishing a 4-hour response time commitment for critical services, including monitoring, reporting, and remedies.
Download
Team Slas
Belgian-law governed Team Service Level Agreement defining internal service standards and performance metrics while ensuring compliance with local employment regulations.
Download
Sla (Retail)
Belgian retail Service Level Agreement template ensuring compliant service delivery standards and consumer protection under Belgian and EU law.
Download
Default SLA
A Belgian law-governed Service Level Agreement defining service standards, performance metrics, and delivery requirements between contracting parties.
Download
Basic SLA
A Belgian law-governed Service Level Agreement defining core service standards, performance metrics, and mutual obligations between provider and customer.
Download
SLA Itsm
Belgian-law governed IT Service Management SLA defining service levels, performance metrics, and mutual obligations for IT service delivery.
Download
SLA Call
A Belgian law-governed Service Level Agreement defining performance metrics and standards for call-related services, including response times and quality requirements.
Download
Service Level Agreement Software
A Belgian-law governed agreement defining software service delivery standards, performance metrics, and support obligations, compliant with Belgian and EU regulations.
Download
Improved SLA
An enhanced Service Level Agreement under Belgian law defining detailed service performance standards, metrics, and remedies between service provider and customer.
Download
Common SLA
A Belgian law-governed agreement defining service levels, performance metrics, and responsibilities between service provider and customer, ensuring compliance with Belgian and EU regulations.
Download
Benefit Of Service Level Agreement
Belgian law-governed agreement defining service levels, performance metrics, and quality standards for service delivery, with associated benefits and remedies.
Download
Average SLA
A Belgian law-governed Service Level Agreement defining service standards, performance metrics, and obligations between provider and customer.
Download
SLA Delivery Time
Belgian-law governed Service Level Agreement establishing delivery time commitments and performance metrics, with specific focus on measurement and compliance standards.
Download
Simple SLA
A Belgian law-governed Service Level Agreement defining service standards, performance metrics, and mutual obligations between service provider and customer.
Download
99.999 SLA
Belgian law-governed 99.999% Service Level Agreement template for mission-critical services with stringent availability requirements.
Download
SLA Training
A Belgian law-governed Service Level Agreement establishing performance metrics and quality standards for professional training services delivery.
Download
SLA 8x5
Belgian law-governed Service Level Agreement for 8x5 business hours service delivery, defining performance standards and operational parameters.
Download
Shipping SLA
Belgian law-governed Service Level Agreement for shipping services, defining performance standards and operational requirements in compliance with national and EU regulations.
Download
Security Level Agreement
A Belgian law-governed agreement establishing security standards and requirements between parties, incorporating EU and Belgian regulatory compliance measures.
Download
Quality SLA
A Belgian law-governed agreement defining measurable service quality standards, performance metrics, and compliance requirements for service delivery.
Download
Monthly SLA
Belgian law-compliant monthly Service Level Agreement template defining service standards and performance metrics with associated remedies.
Download
Easy SLA
A simplified Service Level Agreement under Belgian law that establishes basic service standards and performance metrics between provider and customer.
Download
Demo SLA
A Belgian law-compliant demonstration SLA template defining service levels, metrics, and obligations between service providers and recipients.
Download
Computer SLA
Belgian-law governed Computer Service Level Agreement defining IT service delivery standards and performance metrics, compliant with local and EU regulations.
Download
Compute SLA
Belgian law-governed Service Level Agreement for compute services, defining performance standards and service guarantees for cloud computing infrastructure.
Download
Cloud Storage SLA
Belgian-law governed Service Level Agreement for cloud storage services, defining service standards and compliance with local and EU regulations.
Download
Bandwidth SLA
A Belgian law-governed Service Level Agreement for bandwidth services, establishing performance metrics and service standards in compliance with Belgian and EU regulations.
Download
24 Hour SLA
A Belgian law-governed Service Level Agreement establishing terms for 24-hour service availability, response times, and performance metrics.
Download
Service Level Agreement For It Support
A Belgian law-governed agreement defining IT support service levels, performance metrics, and mutual obligations between provider and client.
Download
SLA Outsourcing Services
Belgian law-governed service level agreement for outsourcing services, defining performance standards and operational requirements between provider and customer.
Download
SLA For Api
Belgian-law governed Service Level Agreement defining terms, conditions, and performance standards for API service provision and consumption.
Download
SLA Communication
Belgian-law governed Service Level Agreement for communication services, defining performance standards and service expectations while ensuring compliance with local telecommunications regulations and EU data protection requirements.
Download
Service Based SLA
Belgian law-governed Service Level Agreement defining service delivery terms, performance metrics, and compliance requirements.
Download
Global SLA
Belgian law-governed service level agreement for global service delivery, establishing performance metrics and operational standards across jurisdictions.
Download
Generic SLA
Belgian law-compliant Service Level Agreement template for defining service standards, metrics, and performance requirements.
Download
External SLA
Belgian law-governed Service Level Agreement defining service delivery standards, performance metrics, and compliance requirements between provider and customer.
Download
ұԾ’s Security Promise
Genie is the safest place to draft. Here’s how we prioritise your privacy and security.
Your documents are private:
We do not train on your data; ұԾ’s AI improves independently
All data stored on Genie is private to your organisation
Your documents are protected:
Your documents are protected by ultra-secure 256-bit encryption
We are ISO27001 certified, so your data is secure
Organizational security:
You retain IP ownership of your documents and their information
You have full control over your data and who gets to see it
.png)