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1. Data Protection and Security: Required when personal data processing is involved or specific security requirements exist

2. Disaster Recovery: Include when business continuity is critical and specific recovery time objectives are needed

3. Training and Knowledge Transfer: Add when service delivery requires specific training or knowledge transfer to customer staff

4. Transition Services: Include when specific provisions for service transition in or out are required

5. Third-Party Services: Required when subcontractors or third-party service providers are involved

6. Hardware and Software Requirements: Include when specific technical infrastructure is required for service delivery

7. Customer Obligations: Add when customer has specific responsibilities crucial for service delivery

1. Schedule 1 - Service Descriptions: Detailed technical specifications of each service component

2. Schedule 2 - Service Level Metrics: Detailed description of each KPI, calculation method, and measurement period

3. Schedule 3 - Price and Payment Schedule: Pricing details, payment terms, and service credit calculations

4. Schedule 4 - Support Procedures: Detailed support processes, contact information, and escalation procedures

5. Schedule 5 - Technical Requirements: Specific technical requirements and configurations

6. Appendix A - Incident Priority Matrix: Classification of incidents and corresponding response times

7. Appendix B - Report Templates: Standard templates for service level reporting

8. Appendix C - Contact Details: Key contacts for both parties including emergency contacts