The Return Authorization Form is a crucial document in Swiss commercial transactions that facilitates the structured return of products from customers to businesses. It is typically used when a customer needs to return a product for reasons such as defects, incorrect items, or dissatisfaction. The form, designed to comply with Swiss commercial law, particularly the Code of Obligations (Obligationenrecht/OR), captures vital information including customer details, product information, return reasons, and preferred resolution methods. This document serves multiple purposes: it provides formal authorization for the return, creates a trackable record of the return process, and ensures compliance with Swiss consumer protection and data privacy laws. The Return Authorization Form is particularly important in sectors with high return volumes or valuable products, where proper documentation and tracking are essential for both operational efficiency and legal protection.
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1. Customer Information: Essential contact details including name, address, phone number, and email of the returning customer
2. Original Purchase Details: Information about the original transaction including order number, purchase date, and purchase location/method
3. Product Information: Detailed description of item(s) being returned including product name, model number, quantity, and condition
4. Return Reason: Specific reason for return with categorization options (e.g., defective, wrong item, not as described)
5. Return Method: Specification of how the product will be returned including shipping method and tracking information
6. Refund/Exchange Preference: Customer's preferred resolution (refund or exchange) and relevant payment/shipping information
7. Authorization Details: Return Authorization Number (RAN) and validity period for the return
8. Declaration: Customer declaration confirming accuracy of information and acceptance of return terms
1. Product Condition Assessment: Detailed checklist for documenting the condition of returned items, used for high-value or technical products
2. Special Handling Instructions: Required for hazardous materials, fragile items, or products requiring specific packaging or handling
3. Warranty Information: Include when return is related to warranty claim, specifying warranty type and coverage
4. International Return Details: Additional section for cross-border returns including customs declaration requirements
5. Digital Product Returns: Specific section for software or digital product returns, including deactivation confirmation
1. Return Shipping Label: Pre-printed shipping label with return address and tracking information
2. Product Packaging Guidelines: Instructions for proper packaging of returns to prevent damage during transit
3. Proof of Purchase: Copy or template for attaching original invoice or receipt
4. Damage Documentation Form: Template for documenting any damage to returned products with photo requirements
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