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1. Sender Details: Full name, address, and contact information of the complainant
2. Recipient Details: Company name, department (if known), and full address of the manufacturer/retailer
3. Product Information: Model number, serial number, date of purchase, and price of the washing machine
4. Problem Description: Clear, factual description of the defect or malfunction, including when it started
5. Timeline of Events: Chronological list of relevant events including purchase, installation, fault occurrence, and any previous communications
6. Legal Basis: Reference to relevant consumer rights and warranty provisions under German law
7. Specific Demand: Clear statement of the desired resolution (repair, replacement, or refund)
8. Response Timeline: Specification of expected response time frame
1. Previous Repair Attempts: Details of any previous attempts to repair the machine, include if repairs have been attempted
2. Expert Opinion: Reference to any technical expert's assessment of the problem, include if such assessment exists
3. Financial Impact: Description of additional costs incurred due to the defect, include if there are consequential damages
4. Alternative Resolution Warning: Statement about escalating to consumer protection authorities or legal action, include if previous attempts at resolution have failed
1. Purchase Documentation: Copy of receipt, warranty card, or invoice
2. Fault Documentation: Photographs or videos showing the defect
3. Communication Records: Copies of previous correspondence with the company
4. Technical Reports: Any technical assessments or repair reports if available
Retail
Consumer Electronics
Home Appliances
Consumer Goods Manufacturing
After-Sales Service
Customer Support
Legal Services
Customer Service
Legal
Consumer Relations
After-Sales Support
Quality Assurance
Product Management
Compliance
Technical Support
Claims Processing
Customer Experience
Customer Service Representative
Consumer Rights Advisor
Legal Counsel
Customer Relations Manager
After-Sales Service Manager
Quality Assurance Manager
Product Manager
Compliance Officer
Consumer Protection Specialist
Retail Store Manager
Claims Handler
Technical Support Specialist
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