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The Complaint Letter For Wrong Delivery Of Goods is a critical business document used when received goods do not match the original order specifications. Under German law, particularly the German Civil Code (BGB) and Commercial Code (HGB), buyers have specific rights and obligations when receiving incorrect deliveries. This document should be used promptly upon discovery of wrong delivery, as German law stipulates specific notification periods, especially in commercial transactions (HGB §377). The letter serves multiple purposes: it formally documents the delivery error, outlines the discrepancy between ordered and received goods, states the impact on business operations, and demands specific remedy. It's an essential first step in the formal dispute resolution process and can be crucial evidence if the matter escalates to legal proceedings. The document must be precise, professional, and contain all legally required elements to protect the complainant's rights under German jurisdiction.

1. Sender and Recipient Details: Complete contact information including name, address, and any relevant customer/order numbers

2. Reference Information: Order number, invoice number, delivery date, and any previous correspondence references

3. Subject Line: Clear indication that this is a formal complaint about wrong delivery

4. Order Details: Description of what was originally ordered, including quantities, specifications, and agreed price

5. Description of Wrong Delivery: Detailed explanation of what was actually received and how it differs from the order

6. Impact Statement: Description of how the wrong delivery has affected your business/situation

7. Legal Basis: Reference to relevant legal rights under German law (BGB provisions)

8. Specific Demands: Clear statement of what remedy is sought (replacement, refund, etc.)

9. Deadline for Response: Reasonable timeframe for the supplier to respond or rectify the situation