A Complaint Letter For Train Delay is a formal document used when passengers experience significant delays in Indonesian railway services. This document is essential for formally recording service failures and seeking appropriate compensation under Indonesian law, particularly referencing Law No. 23/2007 on Railways and associated regulations. The letter should be used when train delays exceed the standard tolerance levels set by Indonesian railway regulations, typically delays exceeding 30 minutes for short-distance trains or 60 minutes for long-distance services. It includes specific details about the journey, extent of delay, impact on the passenger, and clear compensation requests. The document serves as an official record for both internal railway company procedures and potential external legal proceedings if necessary.
Your data doesn't train Genie's AI
You keep IP ownership of your information
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
OR
Let Genie AI's market-leading legal AI identify missing terms, unusual language, compliance issues and more - in just seconds.
1. Sender's Details: Full name, address, contact information, and customer/ticket reference number
2. Recipient's Details: Railway company's name, customer service department address, and relevant contact details
3. Subject Line: Clear indication that this is a complaint about train delay, including train number and date
4. Incident Details: Specific information about the delayed train service, including scheduled and actual departure/arrival times
5. Impact Statement: Description of how the delay affected the complainant, including any consequential losses or inconvenience
6. Legal Basis: Reference to relevant Indonesian railway regulations and consumer protection laws
7. Resolution Request: Clear statement of the desired outcome or compensation being sought
8. Closing: Professional closing statement with timeline for expected response
1. Previous Correspondence: Include if there have been prior communications about this issue
2. Additional Expenses: Detailed breakdown of any extra costs incurred due to the delay
3. Witness Information: Include if other passengers can corroborate the complaint
4. Service History: Include if there's a pattern of delays or poor service worth mentioning
5. Medical Impact: Include if the delay caused any health-related issues or medical expenses
1. Ticket Copy: Scanned copy or photo of the original train ticket
2. Expense Receipts: Copies of any receipts for additional expenses incurred due to the delay
3. Photographic Evidence: Any photos or videos documenting the delay or its impact
4. Previous Communications: Copies of any previous correspondence with the railway company about this issue
5. Supporting Statements: Written statements from witnesses or other affected passengers
Authors
Relevant legal definitions
Clauses
Relevant Industries
Transportation
Railway Services
Public Transportation
Customer Service
Consumer Rights
Public Services
Infrastructure
Tourism
Relevant Teams
Customer Service
Legal Affairs
Consumer Relations
Operations Management
Claims Processing
Quality Assurance
Public Relations
Passenger Services
Compliance
Customer Experience
Relevant Roles
Customer Service Representative
Railway Station Manager
Customer Relations Manager
Legal Compliance Officer
Consumer Rights Advocate
Transportation Services Manager
Claims Processing Officer
Customer Experience Manager
Public Relations Officer
Railway Operations Manager
Passenger Services Supervisor
Find the exact document you need
Complaint Letter About Staff Attitude
A formal complaint letter regarding staff conduct under Indonesian consumer protection law, documenting inappropriate staff behavior and requesting corrective action.
find out more
Tv Complaint Letter
A formal complaint letter addressing television service issues in Indonesia, governed by national consumer protection and broadcasting laws.
find out more
Complaint Statement
A formal legal document filed in Indonesian courts to initiate civil proceedings, detailing claims and remedies sought against specified parties.
find out more
Complaint Letter Hospital Service
A formal complaint letter regarding hospital services in Indonesia, following Indonesian healthcare laws and regulations.
find out more
Formal Letter Responding To A Complaint
An official written response to a complaint under Indonesian law, addressing grievances and providing solutions in accordance with local consumer protection regulations.
find out more
Complaint Letter About Broken Product
An Indonesian-compliant formal letter template for lodging complaints about defective products under Indonesian Consumer Protection Law.
find out more
Complaint Letter Order Not Received
An Indonesian-compliant formal complaint letter template for addressing non-received orders, aligned with local consumer protection laws.
find out more
Letter Of Reclamation
An Indonesian regulatory document outlining a company's commitment and plan to restore land impacted by industrial activities, in compliance with national environmental laws.
find out more
Complaint Letter For Less Quantity
A formal complaint letter used in Indonesia to address quantity shortages in delivered goods, aligned with Indonesian consumer protection and trade laws.
find out more
Complaint Letter For Faulty Car
A formal complaint letter template for faulty vehicles under Indonesian consumer protection laws, used to notify manufacturers or dealers about vehicle defects and seek remedies.
find out more
Complaint Letter Missing Goods
A formal complaint letter template for reporting missing goods under Indonesian law, designed to help consumers and businesses document and resolve delivery discrepancies.
find out more
Complaint Letter For Damaged Books
An Indonesian-compliant formal complaint letter template for addressing issues with damaged books, structured according to local consumer protection laws.
find out more
Water Supply Complaint Letter
A formal complaint letter to Indonesian water authorities (PDAM) regarding water supply issues, following Indonesian consumer protection and public service regulations.
find out more
Complaint Letter To Courier Company For Missing Goods
A formal complaint letter to a courier company regarding missing goods, structured according to Indonesian postal and consumer protection laws.
find out more
Complaint Letter To Builder For Poor (Construction)
An Indonesian-compliant formal complaint letter addressing poor construction work and demanding remediation under Indonesian construction and consumer protection laws.
find out more
Letter On Shortage Of Water
An official Indonesian notification document detailing water shortage situations, affected areas, and required actions under Indonesian water resource laws.
find out more
Food Complaint Letter
A formal document used in Indonesia to report and seek resolution for food-related issues, complying with Indonesian consumer protection and food safety laws.
find out more
Complaint Letter To Neighbor
An Indonesian-compliant formal complaint letter template for addressing neighbor disputes through proper documentation and local administrative channels.
find out more
Complaint Letter Online Purchase
An Indonesian-compliant formal complaint letter template for addressing issues with online purchases, aligned with local consumer protection and e-commerce laws.
find out more
Complaint Letter For Unprofessional Behavior
A formal complaint document used in Indonesian workplaces to report unprofessional behavior, aligned with Indonesian labor laws and workplace regulations.
find out more
Complaint Letter For Train Delay
A formal complaint letter addressing train delays in Indonesia, based on Indonesian railway and consumer protection regulations.
find out more
Complaint Letter About Travel Agency
A formal complaint letter to a travel agency under Indonesian consumer protection laws, detailing travel service issues and requesting specific resolution.
find out more
Complaint Letter About Manager Attitude
A formal complaint letter regarding managerial conduct, structured according to Indonesian labor law requirements and organizational grievance procedures.
find out more
Apology Letter To Landlord For Noise
A formal apology letter addressing noise complaints from a tenant to a landlord in Indonesia, aligned with Indonesian property law and local noise regulations.
find out more
Complaint Letter To Store Manager
A formal complaint letter to store management under Indonesian consumer protection laws, documenting customer grievances and requesting specific remedies.
find out more
Complaint Letter To Landlord About Tenant
A formal complaint letter to landlord about tenant issues under Indonesian law, used to report and seek resolution for tenant-related problems.
find out more
Complaint Letter In Business Communication
A formal business complaint document under Indonesian law used to address and seek resolution for business-related grievances between companies.
find out more
Complaint Letter For Staff
A formal employee complaint letter template compliant with Indonesian labor laws, used to document and communicate workplace grievances through proper channels.
find out more
Complaint Letter For Online Shopping
A formal complaint letter template for online shopping disputes in Indonesia, compliant with local consumer protection laws and e-commerce regulations.
find out more
Complaint Letter For Late Delivery Of Courier
An Indonesian-compliant formal complaint letter template for addressing courier service delivery delays, aligned with local consumer protection and postal service laws.
find out more
Complaint Letter For Food Quality In Canteen
A formal complaint letter regarding canteen food quality issues, aligned with Indonesian consumer protection and food safety regulations.
find out more
Complaint Letter About Harassment
A formal harassment complaint letter compliant with Indonesian law, documenting incidents and requesting corrective action.
find out more
Claims Letter
A formal demand document under Indonesian law used to assert claims or demands against another party, following local legal requirements and civil law principles.
find out more
Apartment Complaint Letter
A formal complaint letter used in Indonesian apartment complexes to document and communicate residential issues under Indonesian housing laws.
find out more
Airline Complaint Letter
A formal complaint letter to airlines operating in Indonesia, structured according to Indonesian aviation regulations and consumer protection laws.
find out more
Complaint Letter To Cosmetic Company
A formal complaint letter to a cosmetic company under Indonesian consumer protection laws and BPOM regulations, detailing product issues and requesting specific resolution.
find out more
Complaint Letter For Delay In Service
A formal complaint letter addressing service delays under Indonesian law, detailing the delay, impact, and requested resolution in accordance with Indonesian consumer protection regulations.
find out more
Complaint Letter For Damaged Goods
A formal complaint letter used under Indonesian consumer protection law to report damaged goods and request remedy from the seller or manufacturer.
find out more
Complaint Letter For Apartment Management
A formal complaint letter for apartment management issues in Indonesia, structured according to Indonesian property law and consumer protection regulations.
find out more
Complaint Letter About Product Quality
A formal product quality complaint letter compliant with Indonesian consumer protection laws, used to address product defects and request remediation.
find out more
ұԾ’s Security Promise
Genie is the safest place to draft. Here’s how we prioritise your privacy and security.
Your documents are private:
We do not train on your data; ұԾ’s AI improves independently
All data stored on Genie is private to your organisation
Your documents are protected:
Your documents are protected by ultra-secure 256-bit encryption
We are ISO27001 certified, so your data is secure
Organizational security:
You retain IP ownership of your documents and their information
You have full control over your data and who gets to see it
.png)