This Development SLA is designed for use in the German market where software development services are being provided under German law. It is particularly relevant when establishing a formal framework for software development projects that require specific performance metrics, quality standards, and clear deliverable specifications. The document addresses key aspects required under German contract law, including detailed service descriptions, acceptance procedures, and warranty provisions. It incorporates necessary GDPR compliance measures and specific requirements under German IT contract law. The agreement is structured to protect both service provider and client interests while ensuring clear accountability and measurable performance standards in software development projects.
Your data doesn't train Genie's AI
You keep IP ownership of your information
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.
OR
Let Genie AI's market-leading legal AI identify missing terms, unusual language, compliance issues and more - in just seconds.
1. Parties: Identification of the service provider and customer, including full legal names and addresses
2. Background: Context of the agreement and brief description of the development project
3. Definitions: Key terms used throughout the agreement, including technical terminology
4. Scope of Services: Detailed description of development services, deliverables, and maintenance obligations
5. Service Levels: Specific measurable targets for performance, availability, and quality
6. Development Methodology: Description of the development approach, Sprint cycles, and delivery methods
7. Acceptance Testing: Procedures for testing deliverables and acceptance criteria
8. Change Management: Process for requesting and implementing changes to requirements or specifications
9. Service Provider Obligations: Key responsibilities and commitments of the development team
10. Customer Obligations: Customer responsibilities, including provision of information and resources
11. Intellectual Property Rights: Ownership and licensing of developed software and materials
12. Data Protection and Security: GDPR compliance and security measures for data handling
13. Fees and Payment: Pricing structure, payment terms, and invoicing procedures
14. Term and Termination: Duration of agreement and termination provisions
15. Liability and Warranties: Limitations of liability and warranty terms specific to software development
1. Source Code Escrow: Terms for source code deposit and release conditions, recommended for business-critical applications
2. Disaster Recovery: Procedures for handling major system failures or data loss, important for critical systems
3. Training Services: Terms for providing training to customer staff on developed software
4. Third-Party Software: Terms regarding use and licensing of third-party components
5. International Data Transfers: Required if data will be processed outside the EU
6. Hardware Requirements: Needed if specific hardware is required for the development or deployment
7. Business Continuity: Required for critical business applications
8. Security Audit Rights: Important for financial or highly regulated sectors
1. Service Level Specifications: Detailed metrics, measurements, and penalties for service levels
2. Technical Requirements: Detailed technical specifications and requirements for the development
3. Project Plan: Timeline, milestones, and delivery schedule
4. Pricing and Payment Schedule: Detailed breakdown of costs and payment milestones
5. Testing Procedures: Detailed testing protocols and acceptance criteria
6. Support and Maintenance Services: Detailed description of ongoing support and maintenance
7. Data Processing Agreement: GDPR-compliant data processing terms
8. Security Requirements: Detailed security protocols and requirements
9. Change Request Template: Standard form for requesting and documenting changes
Authors
Relevant legal definitions
Clauses
Relevant Industries
Information Technology
Financial Services
Healthcare
Manufacturing
E-commerce
Telecommunications
Automotive
Insurance
Professional Services
Energy and Utilities
Relevant Teams
Legal
Information Technology
Software Development
Project Management
Procurement
Information Security
Quality Assurance
Operations
Risk Management
Compliance
Relevant Roles
Chief Technology Officer
IT Director
Software Development Manager
Project Manager
Legal Counsel
Procurement Manager
Technical Architect
Quality Assurance Manager
Information Security Officer
Contract Manager
Development Team Lead
Solutions Architect
Product Owner
Scrum Master
Operations Manager
Find the exact document you need
Performance Level Agreement
A German law-governed agreement establishing measurable performance standards for service delivery, including metrics, monitoring, and consequences for non-performance.
find out more
SLA Document
A German law-governed Service Level Agreement defining service standards, performance metrics, and remedies, compliant with German contract law and EU regulations.
find out more
Task SLA
A German law-governed agreement defining performance metrics and service standards for specific tasks, including service levels, measurement criteria, and remedies for non-performance.
find out more
Software As A Service SLA
German law-governed SaaS Service Level Agreement defining performance standards, support commitments, and compliance requirements for cloud software services.
find out more
SLA Warehouse
A German law-governed Service Level Agreement defining performance metrics and operational standards for warehouse services.
find out more
SLA Training
German law-governed Service Level Agreement for training services, establishing quality standards and performance metrics for professional training delivery.
find out more
SLA Time For Incidents
A German law-governed Service Level Agreement defining incident response time commitments and resolution procedures for service delivery.
find out more
SLA Tier 3
German law-governed Tier 3 SLA template establishing terms and metrics for high-availability (99.982%) IT services with comprehensive performance and support specifications.
find out more
SLA Storage
German law-governed Storage Service Level Agreement defining performance metrics, security requirements, and compliance standards for data storage services.
find out more
SLA Server Uptime
A German law-governed Service Level Agreement defining server uptime commitments, measurement methods, and remedies for service interruptions.
find out more
SLA Product Management
A German law-governed Service Level Agreement defining performance standards and metrics for product management services, ensuring compliance with German and EU regulations.
find out more
SLA Management Process
A German law-compliant framework for managing Service Level Agreements, defining processes for monitoring, reporting, and maintaining service quality standards.
find out more
SLA Level 1
A German law-governed Service Level Agreement (SLA) Level 1 establishing basic service delivery standards and performance metrics between provider and customer.
find out more
SLA In System Design
German law-compliant Service Level Agreement defining performance metrics and standards for system design services, incorporating GDPR and German IT security requirements.
find out more
SLA Employee
A German law-compliant Service Level Agreement for employees that defines performance standards and working conditions while adhering to German labor regulations.
find out more
SLA Database
German law-governed database Service Level Agreement establishing terms, conditions, and service levels for database management services.
find out more
SLA Audit
A German law-governed document establishing the framework for conducting Service Level Agreement audits, ensuring regulatory compliance and defining audit procedures.
find out more
SLA Asset Management
German law-governed Service Level Agreement for Asset Management services, establishing performance standards and regulatory compliance requirements.
find out more
SLA Account Management
A German-law governed Service Level Agreement defining performance metrics and standards for account management services, incorporating GDPR compliance and German commercial law requirements.
find out more
SLA 99.999 Downtime
German law-governed SLA guaranteeing 99.999% service availability, suitable for mission-critical operations requiring near-zero downtime.
find out more
SLA 8x5
German law-compliant Service Level Agreement template for 8x5 business hours support services with defined performance metrics and remedies.
find out more
Shipping SLA
German law-governed service level agreement defining shipping service standards, performance metrics, and operational requirements.
find out more
Latency SLA
German law-governed Latency SLA defining service response time commitments, measurement methods, and remedies for breach of latency thresholds.
find out more
Guaranteed SLA
A German law-governed Guaranteed Service Level Agreement defining binding service commitments and remedies for service delivery.
find out more
Service Level Agreement In Crm
German law-governed Service Level Agreement specifying performance standards and obligations for CRM service delivery, incorporating GDPR compliance and German legal requirements.
find out more
Service Level Agreement Graphic Design
A German law-governed agreement defining quality standards, deliverables, and performance metrics for graphic design services.
find out more
Security Level Agreement
A German law-governed agreement defining security requirements, standards, and service levels between parties, incorporating compliance with German federal regulations and EU requirements.
find out more
Quality SLA
German law-governed Service Level Agreement defining quality standards, KPIs, and remedies for service delivery.
find out more
Procurement SLA
German law-compliant procurement service level agreement template defining service standards and performance metrics for supplier relationships.
find out more
Premium SLA
German law Premium Service Level Agreement establishing enhanced service standards and support commitments with comprehensive performance metrics and GDPR compliance.
find out more
Performance SLA
German law-compliant Service Level Agreement template defining performance standards, metrics, and remedies for service delivery relationships.
find out more
Outside SLA
German law service agreement explicitly excluding service level commitments while establishing basic service delivery parameters.
find out more
Office SLA
German law-compliant Service Level Agreement template for office services provision, incorporating BGB requirements and workplace regulations.
find out more
Monthly SLA
A German law-governed monthly Service Level Agreement defining service standards, metrics, and remedies for technical service delivery.
find out more
Finance SLA
A German law-governed Financial Service Level Agreement defining performance metrics and standards for financial service delivery, compliant with German banking regulations.
find out more
Email SLA
German-law governed Service Level Agreement specifying performance metrics and operational requirements for email system services.
find out more
Easy SLA
A streamlined Service Level Agreement under German law defining essential service metrics and obligations between provider and customer.
find out more
Downtime SLA
German law-governed Service Level Agreement specifying downtime commitments, measurements, and compensation mechanisms for service availability.
find out more
Development SLA
A German law-governed service level agreement for software development services, establishing performance metrics and quality standards.
find out more
Demo SLA
German law-compliant Service Level Agreement template defining service standards and performance metrics between providers and customers.
find out more
ұԾ’s Security Promise
Genie is the safest place to draft. Here’s how we prioritise your privacy and security.
Your documents are private:
We do not train on your data; ұԾ’s AI improves independently
All data stored on Genie is private to your organisation
Your documents are protected:
Your documents are protected by ultra-secure 256-bit encryption
We are ISO27001 certified, so your data is secure
Organizational security:
You retain IP ownership of your documents and their information
You have full control over your data and who gets to see it
.png)