51��Ƶ����

1. Data Protection: Required if the services involve processing personal data, addressing GDPR and BDSG requirements

2. Business Continuity: Required for critical services, detailing disaster recovery and business continuity procedures

3. Security Requirements: Needed if the services involve sensitive data or systems

4. Transition Services: Important for complex services requiring handover periods

5. Compliance Requirements: Necessary for regulated industries or when specific compliance standards must be met

6. Force Majeure: Detailed provisions for handling service disruptions due to extraordinary events

7. Intellectual Property Rights: Required if the services involve creation or use of intellectual property

8. Insurance Requirements: Important for high-risk or high-value services

1. Schedule 1 - Service Level Metrics: Detailed technical specifications of all service level metrics and measurement methodologies

2. Schedule 2 - Service Credit Calculations: Detailed formulas and examples for calculating service credits and penalties

3. Schedule 3 - Price and Payment Terms: Pricing structure, payment schedules, and related financial terms

4. Schedule 4 - Operational Procedures: Detailed procedures for day-to-day operations, including incident management

5. Schedule 5 - Contact Details: List of key contacts and escalation matrices for both parties

6. Schedule 6 - Technical Requirements: Technical specifications and requirements for service delivery

7. Appendix A - Report Templates: Standard templates for various reports required under the SLA

8. Appendix B - Service Level Monitoring Tools: Description of tools and systems used for monitoring service levels