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Outside SLA for Germany

Outside SLA Template for Germany

This document is a specialized service agreement under German law that explicitly establishes a contractual framework without service level commitments. It defines the basic parameters of service delivery while clearly stating that no specific performance metrics or service levels are guaranteed. The agreement incorporates key provisions of German contract law, including BGB requirements for service contracts and AGB-Recht considerations for standard terms, while also addressing data protection requirements under GDPR and the German Federal Data Protection Act. It provides a flexible framework for service delivery while maintaining clear expectations regarding the absence of specific performance guarantees.

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What is a Outside SLA?

This Outside SLA document is designed for use in situations where service providers need to establish a contractual framework for service delivery under German law while explicitly excluding any specific service level commitments or performance guarantees. It is particularly relevant for services where performance metrics may be difficult to quantify or where providers need to maintain operational flexibility. The document incorporates essential elements of German contract law, including provisions from the Bürgerliches Gesetzbuch (BGB) and compliance with data protection regulations. It is structured to clearly communicate the nature of the service relationship while protecting both parties through appropriate risk allocation and liability provisions. The Outside SLA format is commonly used in professional services, technology services, and consulting arrangements where service delivery patterns may vary based on circumstances or where standard SLAs would be impractical or undesirable.

What sections should be included in a Outside SLA?

1. Parties: Identification of the contracting parties including full legal names, registration details, and addresses

2. Background: Context of the agreement and explanation that this is explicitly an arrangement without service level commitments

3. Definitions: Key terms used throughout the agreement, including specific German legal terminology where relevant

4. Service Description: Detailed description of services to be provided, without specifying performance levels or metrics

5. Service Exclusions: Explicit statement of services and service levels that are not included in the agreement

6. No Service Level Commitments: Clear statement that no specific service levels are guaranteed or committed to

7. Fees and Payment: Payment terms, invoicing procedures, and payment methods in compliance with German payment regulations

8. Term and Termination: Duration of the agreement and termination provisions

9. Liability and Limitation: Liability provisions in accordance with German law, particularly regarding the absence of service level commitments

10. Confidentiality: Provisions for protecting confidential information exchanged during service delivery

11. Data Protection: GDPR and German data protection law compliance requirements

12. Governing Law and Jurisdiction: Specification of German law as governing law and jurisdiction for disputes

What sections are optional to include in a Outside SLA?

1. Force Majeure: Include when specific circumstances need to be identified that would excuse performance

2. Intellectual Property: Include when services involve creation or use of intellectual property

3. Security Requirements: Include when services involve access to systems or sensitive information

4. Personnel Requirements: Include when specific qualifications or security clearances are needed for service delivery

5. Change Management: Include when there's a need for formal processes to handle service changes

6. Escalation Procedures: Include when specific contact paths need to be defined for issues, despite no SLA

7. Insurance: Include when specific insurance coverage requirements exist

8. Exit Management: Include when complex transition arrangements are needed at termination

What schedules should be included in a Outside SLA?

1. Service Description Schedule: Detailed technical specifications of services

2. Pricing Schedule: Detailed breakdown of fees and charging structure

3. Contact Details: List of key contacts and communication protocols

4. Technical Requirements: Any technical specifications or requirements for service delivery

5. Data Processing Agreement: Required under GDPR if personal data is processed

6. Excluded Services: Detailed list of services and service levels explicitly excluded

7. Security Protocols: Security measures and procedures if relevant to service delivery

Authors

Alex Denne

Head of Growth (Open Source Law) @ Genie AI | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Jurisdiction

Germany

Publisher

Genie AI

Cost

Free to use
Relevant legal definitions


















































Clauses




































Relevant Industries

Information Technology

Professional Services

Software Development

Cloud Services

Management Consulting

Telecommunications

Business Process Outsourcing

Facilities Management

Technical Support Services

Digital Services

Infrastructure Services

Professional Advisory

Relevant Teams

Legal

Operations

Commercial

Service Delivery

Procurement

Risk Management

Compliance

Information Technology

Professional Services

Business Development

Account Management

Project Management

Relevant Roles

Legal Counsel

Contract Manager

Service Delivery Manager

Operations Director

Commercial Manager

Business Development Manager

Account Manager

Project Manager

Procurement Manager

Risk Manager

Compliance Officer

IT Director

Professional Services Director

Chief Operating Officer

General Counsel

Industries







Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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