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National Health Service Act 2006: Primary legislation governing the structure and functioning of the NHS in England and Wales, establishing the framework for healthcare delivery and patient rights

Health and Social Care Act 2012: Legislation that reformed the NHS, introducing new responsibilities and structures for healthcare delivery and accountability

Care Act 2014: Key legislation that reformed care and support, setting out local authorities' duties and establishing standards for care and support services

Equality Act 2010: Legislation protecting against discrimination in healthcare services and ensuring equal access to medical treatment

Data Protection Act 2018 and UK GDPR: Laws governing the handling and protection of personal medical data and patient information

NHS Complaints Regulations 2009: Specific regulations outlining the procedures for handling complaints within the NHS and local authority social services

NHS Constitution: Document establishing the rights of NHS patients and the pledges that the NHS makes to provide quality healthcare services

CQC Standards: Care Quality Commission standards and regulations that healthcare providers must meet to ensure quality of care

GMC Guidelines: General Medical Council professional standards and guidelines for medical practitioners

NMC Standards: Nursing and Midwifery Council professional standards governing nursing practice and patient care

12-Month Complaint Time Limit: Statutory time limit requiring complaints to be made within 12 months of the incident or becoming aware of the issue

Parliamentary and Health Service Ombudsman Guidelines: Guidelines for escalating complaints and seeking independent review of NHS complaint handling

Local NHS Trust Policies: Individual hospital trust-specific complaints procedures and protocols for handling patient grievances