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Service Level Agreement For Mobile Application for the United Kingdom

Service Level Agreement For Mobile Application Template for England and Wales

A Service Level Agreement for Mobile Applications under English and Welsh law is a legally binding contract that defines the specific terms, conditions, and performance metrics for mobile application services. It establishes measurable service levels, support arrangements, and remedies for service failures. The agreement encompasses technical specifications, availability targets, response times, and maintenance procedures, while ensuring compliance with UK data protection and electronic commerce regulations.

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What is a Service Level Agreement For Mobile Application?

The Service Level Agreement For Mobile Application is designed for businesses operating in England and Wales that require formal performance commitments for their mobile application services. This document is essential when establishing clear expectations between service providers and clients regarding application availability, performance metrics, support levels, and remediation procedures. It incorporates specific requirements under UK legislation, including data protection, electronic commerce regulations, and consumer protection laws where applicable. The agreement is particularly relevant for mission-critical applications where service reliability and performance are essential to business operations.

What sections should be included in a Service Level Agreement For Mobile Application?

1. 1. Parties: Identifies the service provider and customer with full legal details

2. 2. Background: Contextual information about the agreement and mobile application

3. 3. Definitions: Key terms used throughout the agreement

4. 4. Service Description: Detailed description of the mobile application and associated services

5. 5. Service Levels: Specific performance metrics, availability targets, and response times

6. 6. Support Services: Details of technical support, maintenance, and update procedures

7. 7. Performance Monitoring: Methods for measuring and reporting service performance

8. 8. Service Credits: Compensation mechanism for service level failures

9. 9. Term and Termination: Duration of agreement and termination provisions

What sections are optional to include in a Service Level Agreement For Mobile Application?

1. Disaster Recovery: Business continuity procedures for business-critical applications

2. Security Requirements: Specific security standards and compliance requirements for handling sensitive data or financial transactions

3. Change Management: Procedures for implementing changes to the service, typically used for complex enterprise applications

What schedules should be included in a Service Level Agreement For Mobile Application?

1. Schedule 1: Service Level Metrics: Detailed performance metrics and measurement methodologies

2. Schedule 2: Support Procedures: Detailed support processes and escalation procedures

3. Schedule 3: Pricing and Service Credits: Detailed pricing structure and service credit calculations

4. Schedule 4: Technical Specifications: Detailed technical requirements and specifications

5. Schedule 5: Data Processing Agreement: Detailed data protection obligations and procedures

Authors

Alex Denne

Head of Growth (Open Source Law) @ Genie AI | 3 x UCL-Certified in Contract Law & Drafting | 4+ Years Managing 1M+ Legal Documents | Serial Founder & Legal AI Author

Jurisdiction

England and Wales

Publisher

Genie AI

Cost

Free to use
Relevant legal definitions
































Clauses






















Industries

UK GDPR and Data Protection Act 2018: Primary legislation governing the processing, storage, and protection of personal data in the UK. Essential for defining data handling obligations in the SLA.

Privacy and Electronic Communications Regulations (PECR): Specific rules for privacy in electronic communications, including rules about cookies and electronic marketing.

Consumer Rights Act 2015: Defines consumer rights and business obligations for digital content and services, including quality standards and remedies for breach.

Electronic Commerce Regulations 2002: Governs electronic commerce transactions and services, including information requirements for service providers.

Common Law Contract Principles: Fundamental principles of English contract law including offer, acceptance, consideration, and intention to create legal relations.

Unfair Contract Terms Act 1977: Regulates unfair terms in contracts, particularly those attempting to exclude or limit liability.

Electronic Communications Act 2000: Provides legal framework for electronic signatures and electronic communications in contractual relationships.

Computer Misuse Act 1990: Deals with cybersecurity offenses and unauthorized access to computer systems, relevant for security provisions.

Equality Act 2010: Requires consideration of accessibility requirements in digital services to prevent discrimination.

ISO/IEC 20000 and ISO 27001: International standards for IT Service Management and Information Security Management, providing frameworks for service delivery and security.

Financial Services Regulations: Includes FSMA 2000 and FCA regulations applicable to financial applications and services.

Intellectual Property Laws: Copyright, Designs and Patents Act 1988 and Trade Marks Act 1994, protecting IP rights in software and digital content.

Network and Information Systems Regulations 2018: Ensures security of network and information systems, particularly relevant for critical digital services.

Alternative Dispute Resolution Regulations 2015: Provides framework for resolving disputes outside of court proceedings, important for dispute resolution clauses.

Teams

Employer, Employee, Start Date, Job Title, Department, Location, Probationary Period, Notice Period, Salary, Overtime, Vacation Pay, Statutory Holidays, Benefits, Bonus, Expenses, Working Hours, Rest Breaks,  Leaves of Absence, Confidentiality, Intellectual Property, Non-Solicitation, Non-Competition, Code of Conduct, Termination,  Severance Pay, Governing Law, Entire Agreemen

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