The SLA Consulting Services agreement is essential when establishing a formal consulting relationship requiring defined service levels and performance metrics. This document, governed by English and Welsh law, sets out the specific standards, measurements, and obligations for consulting service delivery. It's particularly crucial for complex consulting engagements where service quality needs to be objectively measured and managed. The agreement typically includes detailed service descriptions, performance indicators, reporting requirements, and remedies for service failures.
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1. Parties: Identification and details of contracting parties
2. Background: Context and purpose of the agreement
3. Definitions: Key terms used throughout the agreement
4. Services Description: Detailed outline of consulting services to be provided
5. Service Levels: Specific performance metrics and standards
6. Fees and Payment Terms: Pricing, payment schedule, and related conditions
7. Term and Termination: Duration and conditions for ending the agreement
8. Confidentiality: Provisions protecting confidential information and trade secrets
9. Intellectual Property Rights: Ownership and usage rights of IP created during the services
10. Data Protection: Compliance with GDPR and data protection requirements
11. Liability and Indemnification: Limitations of liability and indemnification obligations
12. Force Majeure: Provisions for unforeseen circumstances preventing performance
13. Governing Law and Jurisdiction: Applicable law and courts for dispute resolution
1. Change Control: Procedures for managing changes to services - used for complex or long-term engagements
2. Transition Services: Provisions for service handover - used when service transition is complex or critical
3. Business Continuity: Disaster recovery and service continuation provisions - used for critical service arrangements
4. Non-Solicitation: Restrictions on hiring personnel - used when protecting against poaching of staff is important
5. Insurance: Specific insurance requirements - used for high-risk or regulated services
1. Schedule 1 - Service Description: Detailed specifications of consulting services to be provided
2. Schedule 2 - Service Level Metrics: Specific performance indicators and measurements
3. Schedule 3 - Rate Card: Detailed pricing structure and rates
4. Schedule 4 - Data Processing Agreement: GDPR-compliant data processing terms and procedures
5. Schedule 5 - Key Personnel: Details of key consultant personnel assigned to the services
6. Schedule 6 - Change Control Procedure: Detailed process for implementing and managing changes
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